Hotel Ballast Wilmington, Tapestry Collection by Hilton

It was convenient to downtown activities.

There were no refrigerators or microwaves in the rooms. Check in and room cleaning procedures were horrible.

I spent a week here for a conference. This is hands down the dirtiest hotel I have ever stayed in. My room was musty, sticky and gross. I had to wipe down the tables myself because the ring marks from drinks were still present. The soap scum in the bathroom is incredible. There are no refrigerators in the standard rooms. The only working ice machine was a floor below me. They provide you with a little coffee maker but no cups. The air handler is also ridiculously loud. To top it all off, the elevator went out on the last day. The staff that shows up are very nice and apologetic so they get 1 of the stars the other is for the location. This hotel would not survive if it was not on the river. The owners of this hotel should sell to someone willing to clean and upgrade this place. Do yourself a favor and don’t stay here.

Location, valet parking, restaurant at the hotel

Room was not the cleanest the sheets had small hairs on them under the comforter. The shower and sink had hair everywhere as if it had not been cleaned, and it was not just single strands here and there. The thermostat was set on 72 and could not be adjusted in the room.

It was beautiful

The staff is outstanding and a perfect downtown location! We traveled to Wilmington for our son’s promotion ceremony in the Coast Guard. Gabriel was so accommodating to allow our family an early check in. The riverside room was perfect. Beds were comfy and everything we needed minus a fridge. Couldn’t figure out the window blinds and a kind little lady from housekeeping fixed us right up! Unfortunately, we had a medical emergency that shortened our stay. Erica (from America) at the front desk was understanding and absolutely the sweetest. She answered all of my questions, was extremely helpful and gave me the warmest hug to “take care” before leaving. Hard to find kindness these days but there is no shortage of that warmth and spirit at Hotel Ballast. Can’t wait to visit again, explore downtown, and hang out at the pool. The folks at Hotel Ballast will take good care of you!

The staff was excellent. The equipment in the rooms was not. The first room we were assigned had no heat and maintenance was not able to get it working. The second and third rooms had the same issue.