Jupiter Beach Resort & Spa

Our stay was very nice and we will definitely return. Housekeeping 👎

It gives me no great pleasure to write this review, but I feel compelled. I have no complaint with the hotel itself - the rooms were nice, all the line staff I interacted with were lovely, and the experience of staying at the hotel was on par with what I expected. However, my family and I had a billing issue, the (non-)resolution process for which was so abysmal that I will never stay at or recommend this hotel or any other Opal resort again. When I discovered the billing issue I called the resort to correct the error. The person at the front desk transferred me to the billing department with a promise of a call back within a day that never came. A few similar calls later, I requested to speak to Joseph Villa, the resort's Assistant General Manager. We spoke on the phone, and he promised to fix the issue 'that day.' I followed up a few weeks later over email for a status update and received no response. A month after that, I reached out to Justin Earle, the resort's General Manager. He did respond to my email, but placed the burden on my family member to call him to fix their mistake. She called and never received a call back. The stats between November 2024 - March 2025: - 4: the number of months I spent trying to get my issue resolved before giving up - 6: the number of phone calls I made with an empty promise of a call back - 1150: the number of dollars I was charged by mistake - 0: number of times someone apologized At some point this became as much or more about the customer service experience as it had about the initial error. What a truly disappointing experience. I hope no one else ever has to go through the experience I did.

Professional services

Relaxing environment

N/A

so fancy, really nice. clean. beach was stunning.

The hotel is clean and has a nice outdoor bar and restaurant area to relax and enjoy the beach. The service was friendly.

The hospitality with every person who is employed there is off the charts

Employees were very professional and friendly.

We stayed at JBR for our wedding anniversary and the experience was great! Jared was amazing and very helpful. He even helped me with spa services. The room was gorgeous! We even got to see nesting sea turtles on our beach walks each evening! Everything about our stay was wonderful! We will be back!