DoubleTree by Hilton Hotel Salt Lake City Airport

Well staffed to handle what seemed like continuous flow of check ins quickly and efficiently. Very knowledgeable and informative staff from front desk to Club Bar server. The service food and drinks at the Club Bar were excellent and reasonably priced!

The room seemed a little dated - room temp was difficult to manage. Bed kind rather soft.

Has a hotel shuttle, Restuarants available in the hotel.

The upgraded room was not great, advertised on the lake but really looking into the I-15 Freeway

The property was nice and located in a great area, hotel staff was extremely friendly

I really don’t have any complaints

Ambiance, bathroom lay out

NA

The only thing I thought was positive is one of the staff members agreed with me that the situation they put me in was not right. He personally tried to make his managers decision better but other than that there wasn’t anything positive about my experience.

After waiting for the shuttle for 30 minutes, I called and was told they would send the shuttle but once I arrived they would send me to a sister hotel( Hampton inn-west side). I was traveling alone and it was 12:30am. Even though I had a confirmation number and confirmation of my shuttle none of these things happened. I repeatedly told them I was uncomfortable with the price rate change of the hotels and I was uncomfortable with the location they were sending me to at 12:30am. It really took me getting upset for them to put some additional effort into looking for another place. Although they didn’t find anything. By the time I got to the hotel I passed out but this was a completely unpleasant experience and unprofessional on them. They could have contacted me anytime throughout the day to let me know so that I could find a stay on my own. Shame on the manager for expecting woman to travel to another part of the city on her own at this time of the night and shame on the manager for making his employee act like the bad guy. In addition? The fact that they made me go travel to the hotel to get voucher to then bring to the Hampton was unreal. They should have electronically sent it to the Hampton and sent me straight to the Hampton so I didn’t have to arrive even later.