Hilton Santa Fe Historic Plaza

After traveling for 8 hours we tried to check in to this hotel the night of May 6th and their system to create room keys was somehow "broken" and they could not create room keys - and digital key requests were not working either. After 1.5 hours waiting for the issue to be fixed at 10pm (even their master keys would not open the room) they finally gave us access to our room with a new key. No manager on site, no one answering the phone, only one untrained person at the front desk. A search of reviews shows this hotel had the same issue last year. I am a lifetime Hilton member and stayed in their hotels all over the world, this was a shockingly bad experience that reflects a hotel in rapid decline - being poorly managed, outdated IT systems, untrained and insufficient staff - very sad. Travelers beware.

The hotel is run down and I couldn’t wait to leave. I was riding in a poorly maintained elevator and it broke down, trapping me for some time. Front desk was indifferent and lectured me that I needed to understand it wasn’t their fault - I was trapped at a time of day when they had fewer staff on call. Other maintenance issues include the pool furniture. We went to sit by the pool and most of the chairs were filthy and had tears in the fabric. The food in the restaurant is pretty bad too, especially sad given that Santa Fe is a food driven town. This is a beautiful historic building and it is shameful that Hilton doesn’t care to maintain it in a manner that it deserves.

Niente di particolare

Sia il riscaldamento che la cassaforte non funzionavano e nonostante le mie richieste di intervento presentate alla reception non sono mai stati riparati

First time staying there..staff was really friendly. Nice environment

Very comfortable nice accommodations within walking distance to the plaza.

While the room was well-appointed, the heating/cooling system made it sound like you were in a loud factory and there was no way to adjust it. This was preceded by two other Hiltons -- San Diego and Denver -- that had (1) a bathtub that wouldn't drain and help that didn't come to fix it and (2) electric shades that wouldn't work and so they were fixed on open.