Sheraton Tunis Hotel

Very short trip. wpuld choose again.

The toilet flush was not working when we checked in at 11 pm we called the reception twice within 45 min. till they sent a plumber that fixed it and after we used the flush it went bad again so we gave up and lived with it for the night by pouring water . Breakfast is not included it costs over 18 dollars pp Other than that the hotel is clean and comfy.

A 5 star hotel with 2 star service. Only 1 star poolside.

This is the second time I stay at this hotel. The first experience was great but this time it was miserable. The staff was not very friendly and my floor smelled like raw sewage. Also, my room was noisy and the air filled with debris from ongoing construction on my floor. Another complaint I have is around the pool facilities. It seems so backward that essential items for the piscine ( towels, bonnets, etc...) are located on the floor above the piscine. By the time you swim and realize this, you have to walk through the lobby, wet, go up through the elevator, and by a bonnet and towel for 15 dinars. Essentials are usually located by the piscine and are complimentary at most 4-5 star hotels. The hotel is very good at up- charging you for everything.

No towels, heating stuck on (100 degrees fahrenheit!), couldn't take my credit card, and customer service wouldn't answer the phone. Will definitely be looking elsewhere on my next stay.

overall good

Very helpful and polite staff. our stay was pleasant. Need a taxi to go anywhere as nothing is walking distance. The hotel called taxi driver was fleecing us charging almost three times. Room was ok . Bathroom was very small and shower glass was less than a half cover, so water tended to splash out while showering.This made the bathroom seem even smaller The 3rd floor corridor especially near the lifts was stinking. Despite bringing to the notice of the staff there it was like that throughout our stay. The room service breakfast and orders were charged twice the rate though the brochure doesnt specify. The dinner buffet was good. The spa was a waste of time. The massage was very poor.

A very comfortable stay. Great gym and spa. Great service.

Feel at home

Sheraton Tunis is a 70's era building opposite the barbed wire surrounded Ministry of Foreign Affairs and TV HQ in Tunis. A fair way out of the town centre high on a hill. Rooms have been been recently redecorated to a modern finish but the sound proofing is poor so avoid rooms near the lifts. Only 1 of 3 lifts working and I was unable to find any stairs to access the lobby floor so be prepared for a long wait to get back to the rooms. Breakfast "buffet" is not fantastic quality and the open terrace should be avoided unless you like flies, disspointing cockroaches scuttling across the reception area floor during checkout. Room service I found th ebest option. Public areas (and even non smoking rooms- equipped with ashtrays?) smokey. Outside pool bar closed as off season but pool area and spa pleasant though not many loungers and sun dissapears by 1600 due to shading so consider your spot carefully if you hope to sunbath post swim. Large indoor pool.