Hilton Mainz

I would to say I never have provided feedback to a hotel but I had to bring this to your attention. First disappointment was crossing from one building to another and the carpet to the old building is absolutely disgusting. It looks like it has not been cleaned in years. Next problem was walking into my room and my bathroom floor was covered in some type of liquid. Gross and disgusting feeling to see that. Next tried to go to the gym or fitness room and the water dispenser looked like it had never had any water in there. Made the front desk aware that there is no water in the fitness area where there are multiple people working out, all of whom tried to drink water out of thr dry dispenser and a hour later the front desk has not sent anyone to fix the issue. I am a honor member and I have never stayed at a Hilton where I felt the need to send feedback. I am so disappointed.

Preisleistung nicht gut

Teppich Dreckig, Fassade hat geklackert, Bett war so lala

Das Frühstück lässt keine Wünsche offen und die direkte Lage am Rhein mit der schönen Allee ist so schön. Auch ein Zimmer mit renoviertem Bad zu erhalten hat mich überrascht. Die Bäder im Domflügel haben noch einen Duschvorhang - ziemlich unhygienisch!

Ich habe nichts zu bemängeln.

La localisation-la propreté

Le service au bar

Absolute brilliant location and very friendly staff.

Our safe didn’t work. We complained three times but nothing was done about it. Not really acceptable.

The location is great for visiting the city, surrounding areas and for walking by the river. The hotel is clean and staff are friendly.

I stayed in the city wing and with hindsight would have preferred the part of the hotel that overlooks the river.