Hilton Addis Ababa

I was extremely satisfied with the warm hospitality and gestures received from all the staffs, and admired their professionalism in particular one staff by the name of Feven Eshetu, which made me to decide to make the hotel my No. 1 favorite and would definitely recommend my friends and families.

I had a great experience at Hilton Hotel the staffs are very nice. Feven at the reception was very welcoming, professional, and had a warm smile that made me feel comfortable from the moment I arrived. Excellent service!

I had a wonderful stay at Hilton Addis Ababa, and what truly made my experience exceptional was the outstanding service from Feven Eshetu at the front desk. She welcomed me with warmth, professionalism, and genuine kindness, making the check-in smooth and the entire experience comfortable. Feven’s positive attitude and dedication truly stood out. She is a wonderful asset to the hotel and made my stay memorable. Thank you, Feven!

I had a very good experience at Hilton Addis Ababa. From the moment I arrived, I felt welcomed and comfortable. I would like to thank Anteneh Diriba at the reception for his warm smile and professional customer service. He was kind, helpful, and made the check-in process smooth and easy. The rooms were clean and relaxing, and the food was very enjoyable. Overall, I had a pleasant stay and truly enjoyed my time there. I would definitely recommend this hotel and look forward to visiting again.

I greatly appreciated the hotel’s excellent location and warm, friendly service. The staff were extremely helpful, especially Anteneh Diriba at the reception, who was consistently courteous, professional, and welcoming.

My hideout, my second home. I am writing this to say thank you to my Turkish friend Serkan for the hospitality, for warmth and wonderful memory at the Gazebo.

Thanks to the new Turkish manager, our pint of St. George draft finally found its soulmate — kolo! 🍺❤️ Who knew true love was this crunchy?

Excellent personal service. Always positive attitude by personell in restaurants, reception and in the executive . The executive lounge very convenient for brief meetings and evening snacks !!

Thanks you yabsra nega qnd temesgen for tour amezing serviço

If you’re keen to pay for being insulted repeatedly and unprofessionalism to the highest level, and constantly being told “sorry” with absolutely nothing done to rectify a situation, then I can absolutely recommend staying at the Hilton. The reception staff was beyond rude, especially Rahel and Tolani. As a long stay guest, we were not informed they were renovating/painting, even when we asked them repeatedly to notify us. As a strong smell of paint wafted into our room, making us feel unwell, we kindly asked to change rooms. It took over 4 hours - nothing was done to make us feel comfortable, Rahel was completely disrespectful, preferred to have a coffee meeting rather than taking care of loyal guests, and was afraid to join the table. They proceeded to give us a dirty room which also lacked furniture and without a working TV. When we called to ask for maintenance, she hung up without a word and no one ever came to the room despite contacting reception several times. These two ladies are rude, unprofessional, entitled, and self-absorbed. The hotel does not value guests; these two ladies should not be working in hospitality. The water is turned off at least once a week, the telephones also do not work consistently, air conditioning of any sort is sporadic, housekeeping does not know how to clean rooms, and they will knock on your door even when you have the “DND” sign. Multiple times. Housekeeping is disastrous, bed sheets will often be dirty, floors will not be properly cleaned or vacuumed, mirrors are left dirty, there is no attention to detail or consistency. Do not expect to go to Hilton Addis Ababa and have a relaxing or productive stay. Expect a loud hallway with doors slamming and hotel staff that makes guest feels neither welcome nor respected. When we told the operation Manager Mr. Can Ali, nothing was done, he did not take anything into consideration and never addressed the situation. Highly unprofessional and lacking as a manager. Incredibly honorable mention for the few individuals or departments that shone through the disappointment and should be given all praise and are reason enough to consider staying at the hotel: Mr. Lars Windfuhr: Goes above and beyond as a manager for guests. He takes time to listen to all concerns and is incredibly attentive over all guests. He is a wonderful manager and will make you feel valued. He is consistent and attentive. Meseret & Sitota(front desk): If you are lucky enough to be checked in by one of these wonderful front desk employees, your stay will be off to a very good start. They are ever so kind, polite and attentive. They are exemplary for the hospitality one would expect from Ethiopia. It is a shame they were not chosen as reception managers, I believe the hotel would be much better for it. Security staff: The security staff Hilton is absolutely fantastic. They are polite, professional and friendly and will make you feel welcome as the first people you meet when entering the hotel. Really wonderful experience and the kindest security in Addis Ababa. Concierge Staff: Concierge staff is impeccable. They were so kind to be attentive to guests needs, are always smiling and go the extra mile, even sending flowers when guests are feeling ill, checking for medication and doing the job reception should be doing. Absolutely amazing.