The Drake Hotel

My two children (18 year old senior in highs school and 20 yr old Purdue student) and I stayed in a family suite at The Drake over the weekend and had an absolute amazing stay! The Bellman Chris greeted us immediately upon our welcome and helped us load our baggage on the cart. Chris was kind, funny and very responsive! We loved our huge suite, the wonderful floral smell coming from the beautiful flower arrangement in the lobby and the quaint hotel decor! The Drake was breathtaking. When my kids and I went to dinner that evening, I encountered a problem with the Uber ride I had booked and Chris sprang into action. He immediately called us a Taxi so we wouldn't miss our reservation. My kids had never seen a bellman whistle with such vigor! We made our Gibsons steakhouse dinner just fine as a result! The next morning, I woke up early and headed to Lavazza coffee shop. I was warmly greeted by Latarsha and spent almost 3 hours just reading, watching my Hulu show and munching on a delicious hazelnut croissant while enjoying fresh hot coffee by Latarsha each time! She literally made my morning. After my kiddos woke up, we had breakfast at Cafe on Oak. It was also amazing! I hardly ever write reviews, but I was compelled to this time after such an amazing stay and can't wait to stay at the Drake again! Special thanks to Chris and Latarsha for making our stay extra enjoyable!

They lost two deliveries and each time, the manager blamed the delivery service. The bathtub shower drain was basically clogged. It took 4 phone calls over two days to get someone to bring 2 robes (that should have been in the room) and 2 more sets of towels (only two were provided). The TV was awful, it was slow and would change channels by itself so it was impossible to try to watch any show. The heat in the room worked but air conditioning did not which made trying to sleep the last night uncomfortable. However, the worst part was interacting with the night manager who seemed to value being right over providing any sort of customer service/satisfaction. Overall very disappointing and will pick a different hotel during our next stay in Chicago.

I can’t say enough about the staff, all of whom have been with The Drake for decades! That says a lot about the place, they must treat them well. They seem like a family. Gisele, Cesar and Saed were fantastic! As was the bellhop- but I can’t remember his name… he’s been there over 30 years! We will definitely be back! The hotel is just stunning- like stepping back in time. The Palm Court Tea Time was fabulous. Live harp being played… felt like what it would be like to have tea with the Queen. Breakfast in the Oak Room was again perfection. The service was amazing as was the food. The Co Q’ Dor is a bar atmosphere on the ground floor, we went for appetizers and again was blown away by the service and the food presentation. All of this coupled with the fact that you’re right on the Magnificent Mile and Lake Michigan.

Estuvo increíble la estancia, es un hotel lleno de historia

Pedimos amplaición d ela reserva por el horario de nuestro vuelo, si bien nos lo dieron pero no nos arreglaron la habitación

Joey’s knowledge of the hotel and history within along with the city was amazing! Highly recommend taking a minute to talk to him while waiting for your car!!

We stayed at The Drake Hotel this week with my wife and our two kids, and it was a fantastic experience from start to finish. The hotel itself is beautiful and full of classic Chicago charm. You can really feel the history the moment you walk in, and the location right by Lake Michigan makes it even better. Traveling with kids can sometimes be stressful, but the staff made everything easy and welcoming for our family. A special shout-out to Joey, who was absolutely outstanding. He went out of his way to help us during our stay and made sure our family felt taken care of. It’s rare to find service that genuinely stands out, and Joey definitely delivered that. The rooms were comfortable, the atmosphere was elegant but still family-friendly, and the overall experience was exactly what you hope for when visiting Chicago. We made some great memories here and would absolutely stay at The Drake again on our next trip to the city. Highly recommended for families or anyone wanting a classic Chicago hotel experience.

Muy hermoso me encanto

Caroline at HGV was super helpful! Would recommend her at the Drake hotel!

Caroline with HGV was super helpful, couldn’t be more appreciative!!!