Graduate by Hilton Eugene

Days before my business trip, I dislocated my knee, landing me on crutches and in a brace. I called The Graduaye regarding accommodations and they immediately made a plan for my stay to be simple and comfortable. From up front valet for my oversized truck, concierge service of my bags to/from my room, a quiet room away from the hustle and bustle of the conference, and the offer to come make ice runs for me if it was too difficult on crutches. They were lovely and really considerate of my unique situation. The hotel doesn't have the best sound dampening, so you can hear a lot room to room. However, when a room near me was carry on into the night, the hotel management promptly took care of the noise. Overall, I'm so grateful for The Graduates support, so I could still make my conference.

Wrote a longer review, see that

Valet provided fabulous customer service and we're kind and friendly.

I want to lead this review talking about the fantastic staff. Unfailingly friendly, genuinely helpful, they knock it out of the park for this place. However, it pains me to say that the rest of the hotel is now running a losing race against Father Time's ravages. Our room, a Junior Suite, was dated and tired, giving off a strong "ski lodge" vibe. The shower and sink ran only hot water unless I ran the water for over 5 minutes...and then it only ran cold water unless I ran it 5 minutes again. The closet door is right in front of the bathroom and when it is folded open, it blocks access to the bathroom. The mattress was hard and a tad uncomfortable. And the frame that houses the box springs and mattress sticks out from the bed and posed a danger, as I repeatedly didn't see it and banged my leg on it. There was no chest of drawers, and the nightstands on either side of the bed didn't have drawers, but rather opened onto a shelving unit that was literally ridiculous to put clothing on. We were forced to leave our clothes in our luggage. The "workout facility" simply was a huge fail. There were only 2 bikes, EACH ONE an upright bike...no recumbent bike for anyone who has arthritis but still wanted a workout. The 2 bikes were ridiculously spindly and teetery, and one even had its saddle tweaked so the nose pointed up at about a 60 degree angle...this could only be adjusted with tools. The door to our room had several loose screws The lighting was poor and tawdry in nature. The artwork was mediocre wall decor, not art. In short, this place was a bit like a nice dorm room. It's a great place for a conference...but for lodging, I would recommend one of the nicer places nearby.

It was a great experience! Nice staff, clean room, very accommodating.

Everything was great, aleays a nice stay here in Eugene.

Friendly service and comfortable room.

Had an amazing time! Bar was great with a very high end but affordable selection. Valet was very friendly and helpful!

Valet service was impeccable and very accommodating for our truck and 15’ trailer. Also provided us with great recommendations on food and running trails.

It was comfortable and convenient