Red Roof Inn Plano

No coffee in the room. And then none by 8am in the center. Also no chair to use the desk/table in the room. Staff was friendly enough in my opinion.

The first room they put me in had roaches

Nothing

The bedsheets had stains when we arrived, the pillows also had some brown stains. The bathroom was dirty. There were also cockroaches. I specifically asked the staff for a smoke free room. When I reached my room it was smoky and had cigarettes on the ground outside. The stairs were a bit uneven, so I tripped. Television and WiFi didn’t work. There was no mini fridge or microwave. And the public swimming pool was filled with trash and debris, like a landfill. Random people would come, knock on the door… and leave.

Where to begin! The place is so ghetto! There were people loitering everywhere. A lady had her door open barring music and yelling. I found a bullet on the ground. I had to move from my room two times. The door latches were falling apart and the safety latch did not work. The beds were lumpy and noisy. It smelled like cigarettes even though it was a no smoking room. The shower curtain rod fell on my head when I closed the curtain! There were three of us and there was only two towels. Guy at the office said we had to use one towel and walk to the office to get a fresh one. So we went and bought three towels, air freshener and sanitation spray. We didn’t even enjoy the swimming pool because it was beyond gross. Water was fool of garbage and the floor was flaking off. Very very bad experience. I really regret renting here and I would not recommend it to anyone! Shame on the location!

Roaches scattered when I opened the door no hot water tv didn’t work and mattress stained

The hotel itself was ok. The staff was a bit questionable though. Nice, but I could tell they don't trust people. Assuming this is because of previous people staying and not caring for the property.

Nothing

Rude staff. Bad customer service