Baymont by Wyndham Lubbock - Downtown Civic Center

Within the 10 minutes of checking into and going to my room, my daughter and I both saw multiple roaches. We immediately checked out/asked for defense and left the hotel property. Will not be returning.

Smells like smoke, plastic bag over the smoke detector. Closet door is completely broken off, the bathroom doorframe is broken from the door being busted in, toilet is broken, holes all over the walls. Bedsheet clearly were not changed and had crumbs inside the sheets. Nasty awkward blue sofa chair that was ripped and stained, and seems more like it was a sex chair than anything. NEVER will stay here again, and would ask for a refund so I can go somewhere else. This room should not even be made available to the public.

Room was clean, neighborhood sketchy (6 police cars in the parking lot to check on a break-in at the vacant restaurant next door about 10 pm, and a dog was at home in the lot that night and morning, no owner visible.) I realized in the morning there were no towels, and the front desk didn't have access to towels until housekeeping was to arrive at 10. I found a towel in my gear but couldn't get the water hot enough for a shower. The bathroom towel bars were both missing entirely, as was the toilet paper roller. The light over the sink had been flickering and finally went out, and the switch plate for the bathroom lights was cracked. Door lock had a missing component on the inside, leaving its batteries exposed (it still worked.) Comfortable bed but this room was not ready for a paying customer.

Danny has gone above and beyond with customer service. As far as the General Manager he made my stay a lil inconvenient. He took my payment for the room at 1:30 pm and I left to pick up my children.

Staff,

Nothing everything good

Missing and broken fixtures. No towels or lampshades. I swapped for another room and the shower is filled with hair and filth. The AC was as loud as a train. Baymont should be ashamed of this property.

Staff was great

Nothing well blankets aren't thick enough

The rooms are very dirty and noisy. Not recommended for families with kids