Omni Atlanta Hotel at Centennial Park

Stayed here for a soccer match at Mercedes-Benz stadium, which was easy walking distance. The hotel is very clean, several food / beverage options, room was comfortable and well-appointed. The real standout here is the staff: every individual we interacted with from the front desk to the bellman to the valet was friendly and helpful.

Location

Expensive car park

Clean, great location and helpful staff

Cost of valet

Location was super convenient for attending event at State Farm Arena! Staff were super friendly and helpful. Room was clean. Sliced view of the city.

Surprisingly, I could hear noise from room above and next door (baby crying, items being dropped on floor, plumbing). The main elevator for the north tower is tucked away and could be better labeled. For the price, I felt breakfast should be included.

Review of Omni Hotel at Centennial Park – Stay April 3–5, 2026 (Room 907) I recently stayed at the Omni Hotel at Centennial Park from April 3–5, 2026, and while the property is well-located, my overall experience did not meet expectations—particularly given my reservation for a deluxe suite. Upon arrival, I was assigned a handicap-accessible room rather than the deluxe suite I had reserved. While I understand and appreciate the importance of accessible accommodations, this room did not align with my booking or the functional needs of my stay. The room lacked several basic furnishings and amenities expected at this level. There was no dresser—only two nightstands—and no table and chairs, making it impractical to enjoy in-room dining such as breakfast. Additionally, there was no desk, which significantly limited my ability to conduct business correspondence. The bathroom setup also presented challenges. There were no towel racks or hooks available for hanging towels—only handicap handrails—and no cups were provided. Additionally, the bathroom door would not properly latch or lock, which is a significant privacy concern. There were also several maintenance issues in the room. The floor lamp switch was inoperable, requiring it to be plugged and unplugged to function, and the left-side nightstand had no power, making it difficult to charge devices overnight. Prior to arrival, I received a call from the concierge offering two extra pillows and two juices as a complimentary gesture for being a Select Guest member; however, these items were never delivered. At 5:00 PM on the day of check-in, I visited the front desk and requested to speak with the night manager. I presented these concerns in person, but unfortunately, there was no follow-up or resolution provided during the remainder of my stay. In addition, the overall appearance of the hotel felt dated and in need of a refresh, which further impacted the overall impression of the property. I offer this feedback respectfully and with the hope that it is helpful. The Omni brand is known for quality and service, which is why this experience was disappointing. With improved attention to room assignment accuracy, maintenance, and guest follow-through—as well as updates to the property—I am confident future stays could better reflect the high standards the hotel strives to uphold.

We chose to stay at the Omni because comfort and convenience were our top priorities. When booking online, we were given two room options: a double room and a king room. At the time, the king room was more than $150 less per night, yet we still chose to pay more for the double room because it better suited our needs. At check-in, we were told that no double rooms were available and that we had been assigned a king room instead, along with a rollaway bed and a “better view.” This was presented as an upgrade, but there was no apology and no mention of any price adjustment, even though we were no longer receiving the room type we had specifically paid for. It was only after I pointed out the significant online price difference that the employee stepped away for a while and then returned, offering a $50 per night discount. After a long day of travel and a late arrival, we were too exhausted to continue pushing the issue, so we accepted it. Had we simply booked the king room online in the first place, we could have saved hundreds of dollars. What was most disappointing was not just the room change, but the lack of empathy and accountability from the staff. That made the experience especially frustrating.

Very clean and great location

Nothing was not to be liked

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