Hyatt Regency Bethesda

Terrific location. Immaculate facilities, nicely designed. Good on-site amenities.

A bit cavernous, but it is an old-school Hyatt designed the way they used to around a courtyard layout - with wedding-cake-layered balconies.

1985 called - they want this hotel back. And what a trip back in time this place is. Dont believe the photos on the website - its not like that. Its 1985 all over again. Its dank and dumpy. Most of all there is nowhere to eat. There is dumpy and unclean sandwich shop off the lobby that is not affiliated with the hotel - dont even try and charge breakfast to the room. In the lobby is an otherwise lovely woman selling coffee and gas station microwave sandwiches of dubious quality. This is not worthy of being a Hyatt. It should be a Doubletree at best.

Overall a nice, clean hotel. The lady at the front desk was not real friendly- maybe she was having a bad day. It would be nice to alternative eating options for room service.

Crowded and loud and everything was understaffed. Took forever to checkin and even longer to checkout. Literally took 30 min to just get an elevator down from the 6th floor to the lobby at checkout time.

Asst mgr., Manny, was the only employee who cared, answered questions truthfully and tried to help. The communication between the front desk zombies and housekeeping was nonexistent. The room was never cleaned properly (same French fry on the floor for 5 days), never timely and once not at all. Just an old, dull, dirty property with unfriendly staff. No sit down breakfast restaurant. Other than that….

Room and staff were awesome

They do not look after veterans at all, and not to mention that a person books the wrong dates, offering no flexibility or adjustment to a veterans booking. Service members from all over the world have been through a lot and should be taken care of how we have taken care of the rest in ways we'd never knowing being on the civilian daily side of things. And for a place that makes so much to not help with a adjustment to dates or a reduction in price is ridiculous. I could of slept on the street that night in between locations for all they cared. In between my original booking and the adjusted one.

Large accommodating rooms. Food available on site. Convenient location. Price was reasonable.

Coffee maker not plugged in and the outlet was completely inaccessible. Couple of broken finish items.

I chose this hotel because of it's proximity to a meeting I had to attend. Overall, it was clean. The lobby is rather loud and small because of the design (the rooms open onto the lobby). We had a suite. It was small for a suite and kind of dark. An overhead light would have been nice. The furniture was uncomfortable and wasn't conducive to sitting and watching tv. The bathroom was small which is ok, but the door to the bathroom barely cleared the toilet. A sliding door to this room would work better. The shower needed a grab bar and more than one small shelf. The French doors to the bedroom had glass in them. This made it difficult to not be disturbed when my husband napped or I went to bed before him. The bed was comfortable and we were happy the hotel honored our request for no feather pillows or duvet. The room was surprisingly quiet at night. We were worried because there were 4 busloads of young kids staying at the hotel, but they did not impact our stay. We know they are working on providing more food options, which will be great for future travelers. Overall, it got the job done. It just needs a few tweaks here and there. I do want to mention that service was very good. We had no issues checking in. We did not use maid service as we weren't there very long.

room was very comfortable, location is great - near all stores, restaurants, etc. & cleanliness of not only the room but also the hotel itself

the need to pay for parking for guests; understanding parking facility under different ownership