Fairfield Inn & Suites by Marriott Chicago Naperville

One room cleaning service in 5 days, shower tub clogged for two days, breakfast items short listed, etc

When we arrived and received the key to our room the front desk lady was nice, but when we went to the room, our room door was left open and only one bed was clean and made. Pillows were on the desk with no pillow covers, dirty blankets were on the chair. We went back downstairs and were immediately given another room but while downstairs there were other customers who experienced the same issue. The next day when we asked the housekeeper for extra towels she said she couldnt give us extra towels. The breakfast was good.

The worst hotel I ever stayed at.

Considering I paid over two hundred dollars, I expected more than town carpets in the room, unclean linens and toilet paper on the floor!

Very pleasant and professional staff, starting with their manager!

This is an older Fairfield Inn and it’s definitely showing its age. Shopworn carpet, sagging light fixtures and a lumpy king bed. Most concerning was the water leaking from the ceiling into the shower, leaving the ceiling drywall sagging very ominously. When I told the front desk person when I was checking out, he acknowledged that they were aware of the issue (which didn’t prevent the night guy the evening before assigning us that room). Not sure if Marriott or a franchisee owns this property, but it needs a complete renewal ASAP.

We were in Naperville to visit a friend before flying home the following day. We were able to check in early and found the room clean, good shower pressure. Front desk person was especially welcoming and helpful.

There was no grab bar or non-slip treads in the bathtub/shower. The floor of the tub was narrow and slanted which made it unsafe to stand and take a shower. The exhaust fan in the bathroom was too loud. Also, the front entrance to the lobby was not clearly marked or clearly obvious.

No extra pillows, fresh blood on the comforter, refrigerator would only stay on for 2 hours then you had to turn it on again. No early check in, generally old, not updated and dirty

Bathrooms not draining water . Also breakfast egg scramble were very dry . Not good place