Willard InterContinental Washington by IHG

The location the attention to detail of the staff

We were unable to get breakfast for all of the days except for one

The location was Washington, DC. The hotel is the loveliest in the area. Our room was beautiful and quiet on the 3rd floor.

The restaurant dining experience was not up to our standard. Breakfast was fine, but dinner left a lot to be desired.

Alt i alt en skuffelse. Rod i vores booking så vi måtte acceptere en opredning på et alt for lille værelse, også selv om vi kunne fremvise vores Booking.com booking. Lille klemt bar Sløv og støvet cafe SPA og GYM var presset ind på et par gamle værelser, hvis I gør det så gør det ordentligt.

Hotel bellissimo, posizione ottima vicino a tutte le attrazioni

The decoration for Christmas only

The hotel is five stars, but the service is only one star. When I arrived, I spoke to the reception staff and told them I care a lot about cleanliness. He answered confidently and said all the rooms are clean. When I entered the room, I found food crumbs on the chair and the bed, and the mirrors were not clean. It is acceptable, but it does not deserve the price and does not match a five-star hotel level. They charged me 100 dollars extra, not including the 100-dollar deposit. There is also a daily service tax that is non-refundable. I asked the staff to explain the bill. He said I must pay 32 dollars every day to use in the restaurant or the spa. Whether I use it or not, I still have to pay. They never informed me about this before.