Comfort Inn Chester - Richmond South

Staff was helpful

The first room they gave me, with the king sized bed, was full of bugs when I turned on the ac. They may have been stink bugs or water bugs. The second room had no bugs, however it was not much cleaner. The previous person had left a used soap bar and their razor in the shower. The bathroom light did not work at all. The bathroom sink was clogged and did not drain. Someone was drying their socks on the lamp... I informed the front desk of those things when I left for work in the morning, hoping that those things would be taken care of while I was out. Normally, I do not allow the housekeeper in when I stay more than a day. I always hang the sign on the door. Well, I went to work and the housekeeper did come in and do a light cleaning, the only thing that changed was the bed was made and the light in the bathroom worked. Everything else was exactly the same, the sink was still clogged. The socks were still hanging in the lamps. The stuff in the shower were still in the exact places. When I went to the front desk again to mention the sink, the current attendant didn't seem to know there was a problem that I had mentioned. So to me, this speaks of a deeper issue. There is a huge problem with communication. The housekeepers aren't doing their job properly by reporting problems. Or if they are, then the maintenance staff isn't doing their job properly. Or if they are, then management is not following up to do their job accurately. I wouldn't recommend anyone stay here

Nothing.

First was told they could charge a deposit but it’s not in there booking details. The elevator on the way down isn’t safe. The room was filthy! Then the sink wouldn’t drain they came up and kept our room open and would leave for periods of time the wouldn’t even knock would just walk back into our room. I left early.

Rien

Très sale, déjeuner très pauvre

The property is clean. They coukd use fabric softener in the sheets bc it has so much static. The housekeeping is annoying bc they will knock on your door as early as a hour before checkout. They are loud in the halls as early as 8:30-9. However the hotel smells fresh and like bleach so they are definitely cleaning. That's a plus..

Lacknif fabric softener beibg used on linen. Loud housekeeping and knocking wat before check out