Hampton Inn Pullman

The room was very clean and quiet. The location was great. The front desk staff were very kind, friendly, respectful and informative. The breakfast was ok, very basic.

The bar staff was rude and had a very abrasive demeanor towards myself and my guest. When other customers came in after us, they were greeted with a smile and conversation. They also received their drinks and food before us. It was very unfortunate to have been treated that way. I did speak with the front desk staff about it.

The hotel is very new and the rooms are clean and comfortable. Everyone we interacted with was friendly and helpful. Check-in was quick, and we were given a nice room on the third floor. A few things didn’t go so well. The hotel had a youth baseball team staying during our visit, and the players were not being well supervised by their parents. Kids were running through the halls and yelling fairly late into the evening while many of the parents gathered in the lobby. There are a couple of things the hotel could do better in situations like this. First, they should block team rooms together in one section of the hotel, preferably on the first floor where the impact on other guests is minimized. Second, they should do a better job holding coaches, chaperones, and parents accountable for following clear rules and respecting quiet hours. Our room also had an odd design. We booked a one-bedroom suite where the bedroom was separated from the living room by a barn door. The problem was that the bedroom didn’t have its own heating or cooling system. If we closed the door so our kids could sleep in the living room, there was no good way to keep the bedroom comfortable. Hotels also need to move on from the barn door trend, especially for bathrooms. They offer very little privacy because of the large gaps around the door and do a poor job blocking noise.

Pool/spa, hot breakfast, great fitness room with peloton, TRX and great range of dumbells, cookies and milk hour , good coffee bar in lobby, on-site restaurant and convenience shop

Mattress felt too hard and pillow too big. I didn’t think to ask for a different pillow, which is my fault.

Everything. It was absolutely perfect. The beds was so comfortable. The room was fantastic. Everything was so clean and nice. Breakfast was fantastic.

Loved everything about it

The entire experience at Hampton in was flawless. Great location/quality/service to emphasize the joy of graduation weekend.