Quality Inn Pasadena - Houston East

The beds were excellent. The staff was very pleasant.

The hotel had a smell, in the hallways and the rooms. The a/c did not keep the room cool. We reserved a room for 3 people but had only 2 sets of towels. Our room keys continued to stop working. There was a large variety of breakfast items, but the pastries were stale and the sausage and fried potatoes were soggy. It was not worth the price we paid.

I didnt like this experience at all. The staff was rude and nit willing to listen

They took my deposit

The staff was rude

Exelente

This has been the worst hotel we’ve stayed. Room had a bad odor, we had reserved for 3 nights but cancelled our reservation because of the smell.

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

They didn’t have warm water and they didn’t

Only thing was ok was the beds. Everything else showers walls falling apart. Spend 4 nights at this place and they never cleaned the room even know we asked twice the front desk they promised and never did it. Pictures of the hotel are like from the early 90’s this place needs very high maintenance.

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!