Holiday Inn Express Richmond - Midlothian Turnpike by IHG

Every time I’m in Richmond, I stay here😊 this is my home away from home 🙏

Excellent

I have mixed feelings about this location. The lady who checked us in was very sweet and kind, especially when I ended up down at the desk at 4am when my daughter got sick and I needed to bag the towels we had used. However, when I called down to the front to request some more towels later that morning, I was promptly hung up on. There was some kind of stains on the pillow cases and sheets and when I ran a bath for my daughter, I noticed dark black hair on the soap bottles (none of my party had dark hair).. the toilet paper was very rough as well. Breakfast was decent, although the fruit was all not ripe at all, but the cinnamon rolls were my favorite and the coffee was good. Less stars for cleanliness since the room and then also the elevator and stairs were very dirty.

Nice places and clean

Very good breakfast. Clean. Convenient for our travel plans

Staff were friendly, however, the hotel needs to replace carpeting, needs more than one coat of paint, need to update air conditioning, replace window curtains, the chair cushions in the dining room were stained and dirty. However, the breakfast was good. In general, a “facelift” is needed.

My husband and I stayed here during the Christmas Holiday. The 1 bedroom king suite with double beds was a nice space. Lots of room, we each had a bathroom and a tv in the sitting room as well as the bedroom. Would absolutely stay there again.

Toilet needs to be replaced.

Easy check in

Check-in/Check- out was fast and efficient and desk staff were friendly and helpful. Beyond that this was not a good stay. The entire property has a run down, not well maintained feel. The room was old and outdated with poorly executed repairs and plentiful bugs. The back door of the ground floor hallway we stayed on had a broken latch and was unsecured. At one point, while walking my dog, I noticed a van pull up and drop off two women who entered through the unsecured door. Bottom line - you have better choices in Richmond.