Embassy Suites by Hilton Chicago Schaumburg Woodfield

Nice hotel. The staff was great

The pool was much smaller than expected and no hot tub.

I loved the location, how friendly and professional the staff were, and the overall calm, upscale atmosphere.

The shower head was pretty loud and kept squeaking, and in the morning the water wasn’t hot, just kind of warm. I was okay with it, but my wife definitely didn’t like it.

Everything!

Not much, had a bar to help forget about the terrible service and rude front desk.

Didn’t clean the room in my 3 night stay, elevators feel like they are about to breakdown, staff is rude and likes to assume you’re lying.

Cleanliness, Quiet and Close to to everything

Everything was amazing

Great staff and amenities

The pool area was freezing

This was a convenient location for the training I had and my client visit. The lobby area was clean and was a great atmosphere during happy hour, which was a great perk. My room could have used some updates for sure. The light next to the bed did not work, they fixed it when I mentioned it. I stayed 2 days and didn't necessarily expect a room refresh however they went in my room while I was gone on day 2, fixed the light and folded the triangles on the toilet paper BUT DID NOT TAKE THE TRASH I HAD COMBINED BY THE DOOR or the dirty plate from the sink. They literally only folded the toilet paper and changed a light bulb. I just find it weird that they did the toilet paper so they were exploring my room and not just changing the light bulb, but didn't take the trash. When I arrived the restaurant wasn't open so I grabbed a frozen pizza from the little "store" for $10. It was smaller than a dessert plate. I asked for a plate to microwave it on and had to answer 50 questions before I could get one. The elevators were interesting... one opened so slow and creaked the entire time it was opening. The other the door opened and closed so fast you had to jump in. Even though I had read online that there was a hot tub, that is not the case. I called when I was on the train to let them know that I was arriving earlier than expected and asked if I would be able to check in and they said they couldn't guarantee an early check in. When I arrived they said yes we have rooms ready and I could have early check in but they charged me $50 to check it at 1 pm. For the price of the stay I was disappointed and will not go back to this location.

Looked nice in the lobby

The elevators felt incredibly unsafe Some of the rooms had horrible chemical smells The hot water was terrible Inside the rooms was super dated and not well kept up