Quality Inn & Suites Mankato East

The room was convenient to get to from the entrance. The staff was friendly. Cost was reasonable. It would have been better if there were stairs to enter the pool so my shorter 5 year old could enter by herself.

The staff were rude to us for every interaction. We didn't ask for much in terms of accommodations - we asked for towels for the pool area, and we asked about their pet policy, and we bought beverages from the front desk because the vending machines were not stocked - and the staff were nothing but rude to us. The pool area didn't have towels because the staff chose to use this is as way to gatekeep who was using the pool. The pool hours weren't being enforced, and guests were allowed to remain in the pool after the end time. When we asked for towels, we heard from the staff that only guests sleeping at the hotel were allowed to use the pool, after we had already been using it. There were no signs posted and no information that we could find about this policy. The reason for our visit is that we have family in town and they joined us for the evenings and went home to sleep. If we had known the policy in advance, we would've respected it. It seemed that this staff member disliked us and was especially rude. The second morning at breakfast, one staff in particular, was very rude to our child while he was cleaning the buffet area. The staff member yelled at our child for trying to go around him to get breakfast. We do not tolerate adults yelling at any child, let alone our own. When we told him not to speak to our child that way, he proceeded to yell at us as well. We dumped our full plates of breakfast into the garbage and immediately went to our room to pack and leave.

Beds and pillows were very comfortable, and the water pressure of the shower was AWESOME!!!

The hot tub had dirt/sand in it; there was rust on the sprinkler heads; the carpet was damp and the room smelled musty/damp.

pool

The breakfast was plain and the yogurt was expired

The staff all need customer service training. The two we delt with were terrible. No welcome, no thank you for staying, not even one smile. The morning guy was getting breakfast across the room while we waited at the desk and then acted like we were the ones inconveniencing him. The whole place just feels old and worn out. The rooms need paint and the furniture was beat to heck. However, the place did appear to be clean and the beds were comfortable. We won't choose this hotel again, though.

Smelled terrible and room smelt worse

This hotel is in need of an upgrade pretty badly. There were flies in our room and while it was a non-smoking room it smelled of stale cigarette smoke. They used air fresheners and scented cleaners. The breakfast was lacking. The pool and hot tub area was lovely however. The bed was comfortable.

No staff at front at check-in, the room was dirty, the fridge did not work, bedding was dirty and the pool was so loud. I was down for my daughters tournament and just asked for a refund to leave as they were full. They refused to give me a refund.

Room was dirty and the door frame was broken and unsafe