Embassy Suites by Hilton El Paso

The breakfast was good

The door was very heavy. The door was hard to lock had to be slammed to lock. The room had a bad odor. There were not enough towels in the room. No towels at the pool. Was not able to bath til 3 hours because of the towel situation.

brakfast and swiiming pool

you have to pay for parking

The staff were friendly and the facility is very clean.

We didn’t have a remote control for 2 days in the bedroom and on our 3rd day our room was given to someone else. She had access to the room, I’m glad we were there when this occurred.

Morning buffet and spacious rooms

Parking lot always full

The hotel is clean and modern.

The service was not pleasant at the front desk, and we asked for maintenance due to a toilet, not flushing at all before we even used it, and nobody ever showed up nor gave us a status. We had to leave and it was 9 o’clock at night.

friendly staff and great location

kids running kicking doors, knocking on doors claiming to be room service, playing in elevator, going from one floor to another running parents drinking and not paying attention to the team kids. handicap parking is not good. tub chipped in bathroom bathroom door warped, room smelled like a stinky dirt mop. the cabinet where bedroom tv was was all dusty. comforters on both bed very wrinkled. only 2 towels in room, a rug type and a body towel.

We liked the speediness of checking in, we didn't have to wait long.

We didn't like that there was no parking available

N/A

Room ac was not working right,also the room smells like chlorine and very humid inside the room.Bathroom had stains.Also the lady in the bar area was very rude and the drinks were disgusting very expensive.She has no experience on how to make a drink.