Embassy Suites by Hilton Minneapolis Bloomington Edina

Everything was wonderful

Rooms were big and clean.

Pool was closed. Construction was going on during our stay

Please save yourself the trouble and do not go here! We had a horrible experience! The whole place was under construction, which we didn’t discover until we arrived. There was construction noise and debris everywhere and woke the children on a Sunday morning. We all ended up sneezing and coughing from all the dust. There was only one working elevator for part of our stay that cleaning staff with their carts and guests had to share. The front desk staff was incredibly rude as well. We were also double charged for parking after verifying that we only had one vehicle, but two rooms. When we tried to get ahold of the manager they never responded and just gave some extra points on our account, but didn’t refund our overcharges or anything. There are much better places to stay!

The reception hour was very nice and welcoming! The kids really enjoyed it!

They are in the process of renovations, even so, things ran very smoothly and the staff was very helpful!

My family stayed here for a basketball tournament this past weekend. The hotel was under renovation but there was no prior notice. There was only one very small door in and out of the hotel which is an huge fire hazard. Our room was one of the newly remodeled ones and the updates were great. The staff was not terribly pleasant. At 9:00pm, the parents were gathered in the common area chatting amongst ourselves. A staff person came by 3 times in an hour to inform us all that quiet hours begin at 10, she even had the hotel policy on a piece of paper to show everyone. The next day when the team was walking in, the same staff member exclaimed “I guess I need to go tell all the drunks when quiet hours begin.” As far as I could tell, there was no excessive alcohol consumption or loud conversations. A gathering area should be a welcoming for guests to relax but if guests are an imposition, that’s a problem easily solved. We are unlikely to stay here again.

The room I was put in was one of the worst in my Hilton Experience. I am a Gold member and have stayed at a lot of Hilton properties and this was probably my worst experience. The room did not have lamp shades, had a odd black substance on the ceiling that resembled mold, the tub was gross and had really bad caulk. The entire place was under construction. Just not going to stay there again and frank wish I picked another hotel.

The staff was great and helpful, very friendly

I thought a Jacuzzi was also available, so I was very disappointed that there was not one. Also I would have like to have known there was construction going on before I booked.

There was nothing goid about our stay. No notice that construction was going on. The entire atrium was under construction. Fitness room was closed. Loud work started right outside our door before 7:30 on a Sunday. Our room was old, needs revamping, very outdated and worn. Beds are uncomfortable, sofa bed is terrible. Made-to-order omelet was still on the breakfast sheet but not provided. Why advertise it as available when it isn't? I don't have anything good to say.

The breakfast was exceptional. When the room we had booked was not available due to construction, the desk staff quickly booked us another room.