Comfort Inn Santa Fe South

I made an error with my booking dates and had written confirmarion that the hotel would give a credit to rebook the rooms for the correct dates. But when i called to confirm, the hotel couldnt find any evidence of the communication and refused to honour the credit, even though I forwarded the email to reservations. I know the mistake was mine but I really resented the lack of communication by the hotel. Nobody ever got back to me and i was very disappointed at being ghosted by a hotel.

When we got there we couldn’t use toilet because it wasn’t flushing right. Next morning we couldn’t use pool because it was getting cleaned, ok , we understood. We went out that day and came back hoping to get in pool. We couldn’t because of cleaning, still! I wanted to dry my hair after shower, but blow dryer was literally about to start on fire! This was a very bad trip only because of the hotel!

Staff was nice and hotel was comfortable.

The bed and room were good as well as the continental breakfast. The front desk clerk was friendly as well but the noise level in the rooms above our room was horrible. I realize it was New Year’s Eve but still. There were children running back and forth in the room above us and jumping off things and stomping on the floor ( our ceiling). I called the front desk to ask them to say something but there was no change in the activity upstairs. The running and jumping continued for 3 more hours. Never heard voices or anything like that it was the continuous movement and banging was so disruptive and made it impossible to sleep.

I had a disappointing experience at this hotel. From the moment we entered, the strong, unpleasant smell in the lobby was off-putting. The staff was not welcoming or friendly, making us feel unwelcome. The elevator was extremely noisy, adding to the discomfort, and the overall cleanliness of the hotel left much to be desired. I wouldn’t recommend this hotel based on my stay.

This is our second stay here. We stayed here about a month ago and the room was VERY clean and quiet. We had a room on the 3rd floor then. This last time we had a room on the main floor; big mistake. Very noisy and stains all over carpet and ceiling.

Bleem

Wonderful staff, always friendly and helpful. Rooms were spacious and clean!

We made a late-night stop en route to Colorado. Mr. Ed provided exceptionally professional and courteous service. The hotel was impeccably clean, and the breakfast was both hot and delicious. We plan to stay here again. Thank you for a restful night's sleep after a long journey.

Late and tired arrival met with accommodating and gracious staff. Excellent customer service!