Hilton Arlington Rosslyn The Key

Beautiful, new hotel right over the Key Bridge in Rosslyn. Can't wait to stay here again.

Our new favorite place to stay near Georgetown. The valets, housekeeping, and maintenance staff were excellent - friendly, helpful, easy, efficient. Room had everything we needed and view of Washington Monument, Key Bridge, and sunrise were excellent. Will happily stay again. Easy walk to metro. Relatively easy walk from Georgetown.

Easy walk across the Key bridge to Georgetown. 4 minute walk to Rosslyn Metro

the young gentle who checked us in was exceptional. He made us feel welcome and like we are special

My room had no closet — and no place to hang my clothes without ruining them. When I asked the front desk for assistance — or to be moved to a room where I could hang my clothes — they were no help and brought the manager out to speak with me. He was a tall arrogant angry Millennial man with an attitude. He made it very clear he had no interest in solving the problem — or with customer satisfaction — and told me there were no other rooms left. He said I should have Hotels.com find me another hotel. He intimated since I was a customer through Hotels.com I was beneath his notice and my issues were beneath him. I was being punished for using Hotels.com. This hotel’s refusal to solve my problem in any way (how about bringing a coat rack to my room??) soured my 1st day so badly my 4 day stay was unpleasant — despite being in a brand new, well appointed, obviously expensive Hilton hotel. There was also no armchair in the room to relax in and the lighting was dreadful! There were no amenities to speak of — such as bottled water …. or even a clock. I also spent the week wearing wrinkled clothes. I will never stay at Hilton again and will advise all my business colleagues to avoid this hotel.

Top tier quality in every aspect. Nice view from my 24th floor. Employees treat you with high respect. I’ve had such a quiet peaceful night. It also welcomed me with my name displayed in the tv as soon as i got there. Cleanliness 10/10

Super professional personnel and high-end hotel!

The place was very clean and is in a convenient location. Staff there wasn’t very accommodating and it felt as if you were bothering them when asking a question. Water situation for non gold members is ridiculous. Expensive price to stay and doesn’t include something simple like water. Had to buy water bottle at their store for $4 each every day. That’s the solution they gave me. When asking for late checkout, the lady sounded frustrated that I was asking! It felt as if she was car salesman on late checkout with the way she responded (her name was Marquita). I probably won’t stay again because of the staff. The bellhop sagging his pants was unprofessional as well.

It is a beautiful and new hotel, unfortunately, staffs are not trained well, for example, bed wasn’t made even after we complained, there isn’t extra toilet paper other than the one in the holder. I felt like we stayed in a 3 stars or below hotel, quite disappointed!

Amazing place to stay. Absolutely stay here before it becomes over crowded.