Fairfield Inn & Suites by Marriott Mobile

Check in took a while, no wifi or Internet upon check-in, hotel was worn out and unclean, staff was inattentive

I felt the hotel is not up to other hotels.

Had to unexpectedly check out a day earlier than expected. I paid in cash have to wait 35 minutes for a manager because they dropped my deposit money and its been a week and 2 days since check out and they will not answer the phone to give me back my money for one night. Plus there where croaches inside and all outside th8s location. The night crew was the best hands down but this is ridiculous and i will never stay at this location again.

Place smells bad. Was unable to eat breakfast after seeing worker using paper towel to wipe grease from skillet full of sausage with bare hands. Workers or workers friends woke me up every morning about 5am talking loudly, playing car music loudly and smoking a joint. Workers or workers friends constantly hanging out in the lobby area and front door. Workers friend was sleeping in lobby on one occasion. Unprofessional atmosphere.

The saty was everything to be as expected. However there where multipe wood roaches in the front lobby.

Staff was friendly and responsive.

letter sent to management I am writing to express my deep disappointment with our recent stay at your Fairfield Inn location in Mobile Alabama. My husband and I traveled from Detroit, Michigan, for a business commitment and to attend his sister’s funeral—an already emotionally difficult time. Unfortunately, our experience at your property only added to the distress. However, upon checking into Room 320, we were shocked to find bugs on the wall near the bathroom and visible mildew on other areas of the wall. This was incredibly unsettling. Due to the tight schedule for the funeral service at 10:00 AM, we had no time to address the issue immediately. I did report the condition of the room to the front desk, and while the staff offered us the option to switch rooms or check out, we simply could not manage a move at that time. After returning later that evening, emotionally and physically drained, we opted to switch rooms. Unfortunately, the second room was no better. I have attached photos to illustrate the condition—it was simply unacceptable by any standard, let alone Marriott’s. In addition, the parking lot was extremely unclean, which further contributed to the negative impression.

Room was dank, smelled musty, lighting was extremely poor especially in shower area, was not impressed but cannot complain for the $$. Breakfast area was good assortment but they had a large fan trying to dry up the floor whether they had just shampooed it or what- do not know but very noisy and smelly. Upon checking in person steered us to a new, good Mexican restaurant minutes away but did not know how to get to anywhere else.

The day staff were super friendly and helpful.

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