Fairfield Inn by Marriott Richmond

Cleanliness and exceptional staff

Location beside truck stop

Staff was fabulous. They were accommodating and kind. Hot tub closes at 10pm.

First of all it was very hard to find the little lane to pull into off 40W to enter actual Hotel. Went in, recieved our keys went to our rooms. Entered room to find it looking like a Super 8 motel not a Marriott Hotel! The fridge is in a cupboad on the floor very little. Went to look for room microwave and not in room. Tried calling front desk no answer. Went to front desk n waited n waited for lady who was at desk for 10 min. Yelled hello... knocked on counter n she finally came. Found out no micriwaves in rooms only on 1st level by entrance. Got some hospitality coffee and only 1/2 n 1/2 available no other creamers. Poured coffee etc went back to room. Coffee was cool! Not kool but cool.. Wasnt going back downstairs again for a dejavue! If we hadnt drove for 8 1/2 hours would have def went to another Marriott. Beds were so so.. but being tired and no other choice slept in them. I do not recommend this hotel to anybody and if i could give it 0 stars i would.

It was great. Nice remodeled facility. Everything was clean and worked. I was very happy with the value we got for this room.

The breakfast had goid choices. The English muffin was not crisp/crunchy like I like them. BUT, that is the worst thing I can come up with.

Staff was welcoming

The hotel was off the main streets. This made it quiet. The only thing missing was a microwave in the room.

Very noisy, could hear people in next room talking and snoring. Lots of highway noise and passing trains. Wouldn’t stay there again.

Beautiful facility near the expressway. The driveway is unmarked and a bit difficult to find in the dark. If you turn too soon, you’ll end up in the parking lot of the gas station next door, but there is a cut through that will allow you to get to the hotel. If you miss it and go too far, you’ll have to drive across the Indiana state line, do a U-turn and try again. Fortunately, it’s less than a mile.

Breakfast was limited but decent Staff was very good

Room furniture was outdated, uncomfortable. Strong perfume odor. No microwave in room

Very friendly staff. Room was spacious and very clean! Beds were comfortable. Nice pool area. Breakfast was good. Decaf coffee was "warm" and bacon was a little undercook, however, nice breakfast selection. Convenient location right off the interstate.