Fairfield Inn by Marriott Richmond

Really nice staff.

Nice facilities—-undergoing some renovations Our room was new, but had some leaks around the new shower. Need3d to put down a towel

Will be very nice once renovation is complete

The breakfast was OK, nothing really special. Standard bacon & scrambled eggs plus misc.

A microwave in the room

While not an unpleasant stay, this property carries minimalist to a new extreme (if that's not an oxymoron) . The hotel is partly in renovation, according to signs posted throughout, but no evidence of that during our stay), but our room was ready and rather spacious. So spacious, in fact, that a sofa, work table, or additional chair could have fit easily, but none were provided, just a big empty space. Breakfast was quite minimal -- only two cold cereal types, and not much selection. Staff was friendly and helpful. An acceptable, average, property.

The breakfast was terrible. The ham on the. Sandwiches was over cooked and the whole sandwich was lukewarm. Needless to say very disappointed. We look for Fairfield’s when traveling. Not anymore because it’s

Convenient, clean, foods are good, but the door was too loud

I checked in late on a Sunday evening. I travel a decent amount, so I know hotels have cut back on housekeeping, but I still hate it. On Monday morning, I asked for housekeeping for the room and was informed that it’s only offered every other day. I was staying for 3 nights, so I sighed and accepted the new reality of hotels post-Covid. The next morning I tidied up a bit, put my towels on the floor, and left for the day expecting housekeeping to stop by. When I got back to the room later that evening, nothing had been done, and now the towel I had been using was on the floor all day. I find this unacceptable.

excellent customer service

nothing!