JW Marriott New Orleans

Staff was courteous and helpful. Special shout out to the Valets!!

From valet, to the front desk, the bartenders andthe housekeepers. Fantastic staff!!

Lovely, comfortable rooms. Super attentive staff always ready with an easy smile. DeShannon & Markel were especially helpful and accommodating and gracious!

JW Marriott New Orleans is a class act. I stayed for a get away and it met all requirements for a relaxation. The fact that they have FOGO DE CHAO within the hotel is a even better. Will be staying again for my birthday. Thank you JW!!!

I’ve stayed at a handful of JW Marriotts and the only aspect of this property that is on brand…was the price. Although the staff was excellent, amenities were lacking and the overall experience didn’t offer anything differentiated. I would rather have saved some money and selected a more economical hotel with more inclusive options like breakfast, cafe, patio, etc. For example, I purchased a single-serve apple juice from the “marketplace” for $8.79…just insane prices but very little to support such a markup. The hotel did have a couple cute activities like a champagne cart and a custom bath salt station on Saturday afternoon. I did appreciate and enjoy these things but I still don’t think it justifies JW pricing or resort fees. Overall, the experience was simply basic.

Hands down best valet service ever. Treated my family very well and just were just very kind and decent souls. Thank you!

On our first night staying at this hotel my boyfriend woke up with bed bug bites all over his right arm. We checked in Friday night around 7pm and woke up to this. We stayed on 14th floor in a California king corner room room 1403. We reported it to the front desk as soon as we woke up and noticed it. They did not act suprised they documented it and even took pictures of his arm. We demanded a new room and thankfully the rest of our stay no more bites in the new room on the 18th floor. The hotel then told me that they claimed they brought in a third party to inspect and said It was negative for bed bugs which i do not believe at all due to the BITES ON MY BOYFRIENDS ARM. I have been fighting with cooperate for days through email and they have done nothing for us they are demanding medical reports that we DID PROVIDE a letter from a doctor stating it was POSITIVE bed bug bites on his arm. They said that was not enough. I will never be staying at a Marriott ever again they lost customers for good that was an absolute disgusting horrible experience with the hotel and customer service as well.

The Marriot was an amazing experience from the room to the complimentary snacks at the bar. The customer service was amazing and Lewis was the perfect valet. I’ll definitely be back!!!

Adele helped us at the front desk and she was so kind and patient. I, along with my colleague were having a hard time with our new company logistics and she went above and beyond! Would love to return. Thank you Adele 🫶🏽