Embassy Suites by Hilton Kansas City Overland Park

Excellent stay. Enjoyed the atrium Happy Hour snacks and social. Only thing I would change is having the omelet cook put more cheese in the omelets.

The cleaning was the major problem. The room had a smell from the beginning. Cleaning staff straightened the bed, sometimes left clean towels and took dirty ones (sometimes not), and only once in four days emptied the trash. Very, very minimal.

Property needs updating and renovation. Looks and feels old and worn out.

When we flushed the toilet the sink in the other room would gurgle as if the back up. Chris was very helpful but the manager in the morning didn’t seem to care about our situation. We were finally able to convince they to switch us rooms as maintenance add to remove the toilet from the floor to fix the issue.

It was very clean. Very neat pretty upscale. If I was to go by just how clean it was, it'd be excellent. The breakfast was delicious. They had plenty of different things to eat for breakfast. Waffle bar toast, ham, eggs, bacon sausage you name it. I enjoyed my stay.

This is not the typical standards of embassy suites. I got a corner room that wasn’t even a suite. The fan was so loud, it was hard to sleep. The room was clean but the towels were old and had holes in them. The shower was okay but very old. The property was very loud despite me being on the top floor still could hear the noise in the center area most of the night.

There

Could get no sleep kids jump and bumping and running all night all morning long over my head

The room, workout facilities and bar area were all great. The only issues were the parking and the elevator. Only 1 elevator was working at the time of my visit, and they charge for parking in a lot that’s difficult to park in.

Rooms are outdated and showing a lot of wear for the high price you pay per night