Embassy Suites Tysons Corner

Everything was amazing

The breakfast is my favorite

N/A

Despite having a confirmed and fully paid reservation in April 2026 which was booked several weeks in advance, I was denied entry and service upon arrival by your front desk staff (I believe his name was Stanley). When I attempted to check in, the clerk informed me that there was no room available for me. This was not only factually incorrect but handled with a level of dismissiveness that I found deeply troubling. Furthermore, I have since discovered that the hotel recorded my status as a "No Show." Categorizing me as a no show is a blatant falsehood; I was physically present at your front desk, prepared to check into the room I had already paid for, and was turned away by their employee. Stanley, I believe that was his name, was polite to the prior Asian customers extenuating his French accent and talking about the omelets that they can receive in the morning and checked in those customers with no mention that they were running out of rooms. When I went to check in (the French accent disappeared), all of a sudden, he stated that the hotel was overbooked and that I need to take your card to complain and look elsewhere for a room. Given that my reservation was valid and the hotel appeared to be operating normally, I am left to wonder why I was singled out and rejected. The lack of a professional or logical explanation for this denial of service raises serious concerns for me regarding potential discrimination. In all my years of travel, I have never encountered a situation where a paid, confirmed booking was ignored at the point of check-in without cause. This incident caused me significant distress and financial harm. Because I was turned away at the last minute, I was forced to secure alternative accommodations at a different hotel. Due to the short notice, I had to pay significantly more than my original booking—resulting in a direct financial loss and extreme inconvenience.

Betty was fantastic greeting us with a smile and making us feel like a hotel was a home.

Betty is the best! She takes care of you.

Betty was great at the bar. Service was superb. Kind, friendly service.