Holiday Inn Martinsburg by IHG

Bed was comfortable. Being able to control the temperature.

My second stay here and the quality has waned a bit. Staff was friendly but seemed clueless about some policies and did not share basic info like checkout time, breakfast options, etc. There is a new bar and restaurant in the place since I last stayed so I was hopeful the food would be better (breakfast was awful previously), but room service breakfast was very lacking and I had to call three times to get the entire order. The room had not been properly cleaned before our arrival and there was food on the floor and used washcloths in the shower. We'll find another hotel next trip.

The staff was outstanding in addition it was very clean and comfortable

Nothing

Handicap access was not good. Shower way too slippery, handicapped parking spaces unaccessible due to parking lot reopar and there were too few spaces, No chair in room without wheels, bed too high for easy access

The location was great, it was nice that there is a restaurant on the property. The staff were very helpful and friendly.

We purchased breakfast as part of our reservations but were unable to use due to fire alarm being activated and building being evacuated. Was disappointed that a refund of cost of breakfast added to reservations was not offered.

Perfect stopping place for our trip

Staff friendly, inside clean

Overall the rooms are nice except there is an old musty smell, so the rooms could use aroma diffusers. The hallway rugs are dirty and looks like they don’t use professional rug cleaning. The breakfast is excellent and the staff are kind, especially the cafeteria staff.