Holiday Inn Birmingham City Centre by IHG

It was a cold winter day. We were allocated a room with no heating, but a small electric heater was already in the room. It didn't do much and the central heating was out of order. We asked for it to be rectified and they brought us another tiny heater. When we complained, we were moved to a warm room! result! the breakfast was very good and the staff were friendly. And of course, the location is great for the travelling and shopping.

I am extremely disappointed with my recent stay. My room was located directly opposite the lift, leading to constant noise from inconsiderate guests. The view from the room was of loud extractor fans, which made it nearly impossible to sleep. To make matters worse, the room was freezing. Even with a small oil heater, I had to request an additional duvet, which took an hour to arrive. This experience has unfortunately overshadowed my previously positive stays. I usually find Holiday Inn to be excellent and accommodating, especially as someone with a disability, but this time it fell far short of expectations. I am unsure if I would recommend it to others or if I would choose to stay here again.

When we were allocated the room, we found out that the safe didnt work, we informed reception and they said someone would come and fix it but nobody did, the room was advertised to have a fridge but it didn't and the pillows on the bed were like concrete slabs. Although the room had ben recently renovated i was disappointed with some aspects of the room. We have stayed at this hotel multiple times and never had any issues so needless to say we were disappointed as we were there a birthday weekend. On a positive note the breakfast was fantastic as normal.

Perfect

Great hotel excellent staff and the room was great

Great location near to the train station. Friendly staff , clean room and spacious. Bar/restaurant area also clean and spacious. Enjoyed our stay , thanks

Great hotel in a perfect location , ideal for NY eve partying.

Central to everything

Good stay , nice touch having earbuds to wear as quite noisy outside

Lovely place, nice staff, good location. Beware of the car parking, £30 per night not the £12.50 per night on-site covered parking as was described to me (screen shot at booking). They do have off site parking for the lower price.