Courtyard Tupelo

Our room was clean and ready. I had no problem with our room. My problem was the staff member checking me in. When checking in, I observed the staff pleasantly offering bottled water and explain the hours for breakfast to the guests in line in front of me. I expected a pleasant exchange. When it came to my turn, I asked if I may have a room with a balcony and the reply was a curt ‘No’. I said ‘How about the first floor? Is there one available?’ Once again, the reply was ‘No.’. I was handed a single key (even though my party had two guests), and told ‘Room 316’. No water, breakfast instructions, or an offer for two keys. When we got to the room, it had a balcony…I don’t know what the woman had against me, but I am a smiley, friendly person and did not expect that sort of attitude:(

It was fine

Tupelo is Central to a lot...on the Natchez Trace or going Bham to Memphis. The hotel is fine. The cafe isn't open - they give some bad grab and go - but they're being covid safe. It's right next to a Texas Roadhouse too. It's where i stay in Tupleo.

I liked it was walking distance from places to eat.. It was very loud at bed time though in the hotel itself. May children running up and down the hallway and yelling.

Hotel smelled wonderfully! Obviously very clean! Desk clerk was excellent!!!

Mya was horrible

Great location with easy access to a variety of restaurants within close proximity, even walking distance.

My last review was very positive, however I have to second the opinions of this locations odd COVID procedures. Upon arrival, we weren't able to access the lobby to check in. There was no front desk clerk and it took several minutes to get through the door (when an exiting guest let us in). We stood at the front desk for over 5 minutes, looking and saying "Hello?". I finally walked toward the office space to the "only employees past this point" and said "HELLO?" again, when the front desk clerk scolded me for being in that area and thoroughly Lysol-ed the air space I had been standing in. Although I appreciate the COVID precautions, this wasn't a welcoming experience. She was clearly annoyed (and short staffed), which explains why I had never received a response through the Bonvoy app about requesting neighboring/adjoining rooms, or my mobile key. She was folding laundry, answering phones, checking people in, preventing delivery drivers from entering, and generally had a lot going on. Breakfast is "carry-out" brown bag only. I asked for 5 (since there were 5 guests) and they told me they only had two to give me...REALLY?!? A muffin, granola bar, mini bottled water and fruit cup (no spoon). And don't forget, all the amenities are closed, so unless you're there during the week, you can't even get a coffee. The hotel was hosting SEVERAL families who were in town for a sporting event and kids were running up/down the hall until after 10:00p, slamming doors, talking loudly and knocking on other people's doors. There were also other guests walking around in no masks. I'm curious with how strict the front desk/entrance is with COVID precautions why guests on floors aren't also being monitored (there are cameras) and how the hotel could be unprepared with having enough breakfasts.

When I arrived at the hotel the doors were locked. The doors were covered in a ton of signs but I finally located the one that I am attaching to the review. It stated the doors are locked 24/7 due to COVID. My favorite part was “ do not ring doorbell. If you can see us we can see you” excuse me then why am I locked out. Absolutely everything in the hotel is closed except for the Starbucks from 6-9 am Tuesday-Thursday. You can’t sit in the lobby nor can you use the restroom upon arrival. This is a terrible excuse for a hotel. My room was not clean, dust was hanging off the A/C unit. Do not stay here!

Beds were comfortable and environment was quiet. . Breakfast was in a paper sack and not very appealing. Cup of fruit that was very warm could not eat.