QT Wellington

Location was perfect. Staff were friendly and helpful.

Cracks in basin in bathroom. No cutlery. No secured elevators. Luggage rack tiny. No desk. Dirty exterior windows. Room service not available at 10.30pm at night. Room not serviced until mid afternoon. Fridge froze my water bottles. Bottom of fridge wet. Air con very noisy.

It was close to the Ferry terminal and reception was open late.

Unfortunately, my experience was disappointing from both a customer service and accommodation perspective. Upon arrival, I was left to carry four bags and my dog to the room without any assistance being offered. I was also charged an additional $200 fee for a dog-friendly room, but this was only disclosed on the day of booking when it was too late to cancel. I had contacted the property a month earlier to inquire about any extra charges and never received a response. The room itself was also below expectations. The bathroom ceiling showed clear signs of water damage, including bubbling and peeling paint, as well as dark staining that appeared consistent with mould or mildew growth. There was also a poorly finished ceiling access panel and visible maintenance issues that made the room feel neglected and not up to the standard I expected. While I have no issue paying additional fees when they are clearly communicated, the lack of communication, poor customer service, and condition of the room made for a disappointing stay.

The good • Easy walk to the convention centre. The not so good • The entire hotel is oddly under-lit. I understand they’re going for a moody aesthetic, but it crosses the line from atmospheric into genuinely uncomfortable. • The bed is well past its use-by date — it sinks the moment you lie down. • No master light switch. You’ll be hunting down seven individual switches before you can go to sleep. • No proper work desk — just a small circular coffee table with two chairs. • I was assigned an accessible room without requesting one, and wasn’t informed of this at check-in. • If breakfast is included, don’t expect much of a buffet — a few fruits, breads, and pastries, with an otherwise à la carte menu. Barista coffee is an additional $6. • The room feels dated throughout. Overall QT Wellington is a small boutique hotel that tries hard to stand apart — and it does, just not always in the right ways. It suits a niche traveller after something different, but if you’re looking for a traditional luxury hotel with all the expected comforts, this isn’t it.

Location

Bit run down. Overcharged for bar items consumed. Bit disorganised at the front desk.

The artwork

The noise outside at 2am on the streets (not the hotels fault)

I loved the ambience in the foyer, the artworks are impressive. The location fantastic, close to the city and harbour.

The room was pokey and old. Could hardly get into the shower. There was a leak in the bathroom and carpet all wet. Towel rail and basin tap were coming off. We were really looking forward to staying here but it was unfortunately the room was a little underwhelming. No movie channels.