Sheraton Suites Philadelphia Airport

The property was neat and clean. Modern and simplistic. The staff was so friendly! And I loved our room. So spacious and cozy.

The bed. I think I would have slept better on the concrete floor.

Ver good.

We had an overnight layover in Philadelphia during our recent spring break trip, so we needed someplace to crash between flights. The Sheraton Suites Philadelphia Airport was generally okay, providing a clean room that helped us get through the night. The staff was also quite helpful, despite the hotel clearly not having the staffing needed to serve the guests registered that night. That said, the overall level of service was not what I'd expect for an airport hotel. This is especially true of the food service. We arrived at the hotel shortly after 9p, and by the time we got checked in the only place that might have provided food was the bar - through I could not verify that since the bartender never acknowledge my presence. We ended up ordering Uber Eats as I was unwilling to wait any longer to be told the kitchen was closed The next morning, my wife went down to get coffee early before we headed back to the airport, only to be told that coffee was not yet available. Again, I might expect that at a suburban motor lodge, but not at an airport hotel near one of the busiest airports in the US.

Very spacious room

Cost for the breakfast was pretty high all things considered

Short notice stay due to flight cancellation. Staff was over accommodating, super courteous, and helpful. Made a not so great situation a pleasure.

Overall it was a nice full service hotel

Our room was cold after me putting the thermostat on 80 degrees and staff seem to not notice or care about items being left in the hallway from room service

Everything was Just Perfect. Big room. Comfortable climate. Thanks to HVAC and Maintenance team, not in every hotel the climate is fine. Fast Check-in and Check-out. Shuttle Service 👍🏻.

Nothing to Complain at.

I didn't like it at all. I booked a room and paid, but when I arrived there were no rooms available. The receptionist was rude and simply said that everything was full, she didn't refund the money, and we simply had to sleep in the car because we couldn't find another place.

I didn't like it at all. I booked a room and paid, but when I arrived there were no rooms available. The receptionist was rude and simply said that everything was full, she didn't refund the money, and we simply had to sleep in the car because we couldn't find another place.