Renaissance Atlanta Waverly Hotel & Convention Center

Alain Anderson took great care of my car and when I needed it he got it back to me in no time.

We had an awesome experience. The hotel was very nice as well as the valet the young man named Alain, was very polite. He placed our bags in the car for us. He made sure we got in our car. OK awesome customer service.

Everything! it was clean beautiful room and view.

Nothing

Wonderful experience very sweet employees!

I would like to formally recognize an exceptional member of your front desk team, Oosha (Ms. O), at the Renaissance Atlanta Waverly Hotel & Convention Center. Her professionalism, compassion, and dedication to guest service truly deserve the attention of hotel leadership and Marriott corporate management. After experiencing a difficult night and a challenging start to my morning, I approached the front desk where I was assisted by Oosha. From the moment she greeted me, her kindness and professionalism were immediately evident. She listened carefully to my concerns, treated me with respect, and made me feel genuinely valued as a guest. She addressed my maintenance and housekeeping issue promptly and ensured it was resolved completely and to my satisfaction. As a former hotel manager with over 10 years of experience in the hospitality industry, I know firsthand what exceptional guest service looks like. Oosha exemplifies the very best qualities hospitality professionals should have—attentiveness, empathy, professionalism, and a sincere desire to make guests feel cared for. She not only resolved my issue efficiently, but she also offered a genuine apology for the inconvenience I had experienced, which demonstrated true ownership and professionalism. What truly set her apart was her willingness to go beyond simply solving the problem. She thoughtfully suggested that I take advantage of the hotel’s indoor pool, hot tub, and sauna area to relax after a stressful day. That small but thoughtful recommendation made a meaningful difference in my experience. I also want to share that this interaction had a personal impact on me. I struggle with depression, and after speaking with Oosha, I left the front desk feeling uplifted and genuinely joyful. It is rare that a brief interaction with a staff member can change someone’s mood so significantly, but her kindness and compassion did exactly that. Employees like Oosha represent the very best of what the Marriott brand stands for. She is an incredible asset to your property and to Marriott as a whole. I strongly encourage her supervisors and leadership team to recognize her for the exceptional level of care and service she provides to guests every day. In my professional opinion, Oosha absolutely deserves recognition—whether through a customer service award, internal commendation, or bonus. Team members like her are the reason guests return and remain loyal to the Marriott brand. Thank you for employing such an outstanding individual and for taking the time to recognize team members who truly go above and beyond.

Tre and the team were the best logistical team in the world. I came to them at the hight if a valet crisis. They were calm, accommodating and SO kind!