Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
9.4 / 10 Guest Rating

Waldhotel by Bürgenstock Lake Lucerne

Bürgenstock 30, Ennetbuergen, NW, 6363, Ennetbuergen, CH

Waldhotel by Bürgenstock Lake Lucerne - main view

About the Property

Discover an oasis of tranquility at Waldhotel by Bürgenstock Lake Lucerne, where luxury meets breathtaking natural beauty.

Unwind in the Spa
Indulge in our full-service spa, offering rejuvenating massages, body treatments, and facials that promise to refresh your spirit and invigorate your senses.

Exceptional Dining
Savor culinary delights at Verbena Restaurant, complete with a cozy bar/lounge and 24-hour room service. Start your day with a hearty breakfast to fuel your adventures.

Superior Comfort & Connectivity
Retreat to one of our 137 elegant, air-conditioned rooms featuring private balconies, Smart televisions, and luxurious bathrooms with deep soaking tubs for the ultimate comfort.

Experience the perfect blend of relaxation and adventure at Waldhotel by Bürgenstock Lake Lucerne—your unforgettable escape awaits.

Facilities & Amenities

Full-service spa
Fitness facilities
Newspapers in lobby (surcharge)
Fireplace in lobby
Electric car charging station
Health club
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 7:00 PM.Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.4
Exceptional24 verified reviews
AI Summary

Guests highly rate the and frequently praise the .

Categories

Cleanliness8.3
Service9.3
Location10.0
Room Quality8.3
Amenities10.0
Value for Money10.0
Food and Beverage9.3
Overall Experience10.0

Select topics to read reviews

M
Mike
Verified booking
Standard Room
Stayed in Oct 1, 2025

"Exceptional"

10.0

The mountain view was magnificent

Helpful?
M
maryam
Verified booking
family
Standard Room
Stayed in Aug 23, 2025

"Good"

2.0

got pink eye , rooms old , halls need renovations, service so bad , staff have attitude problems esp gabrielle from the cafe in Burgenstock hotel she was so bad

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in May 9, 2025

"Unvergessliche Tage im Waldhotel"

10.0

Wir hatten unseren Aufenthalt im Waldhotel von Herzen genossen. Für uns war es ein traumhafter Urlaub mit einem grandiosen Abschluss mit zwei Nächten in diesem Hotel. Das Service Personal ist sehr aufmerksam und freundlich. Vielleicht gibt es die eine oder andere Unstimmigkeit in der Kommunikation, an welcher man noch arbeiten könnte, aber dennoch sind alle stets bemüht. Unser Zimmer war wundervoll eingerichtet, mit einem sensationellen Blick auf die Alp, viel frische Luft auf dem Balkon und alles tiptop sauber. Für Annehmlichkeiten ist gesorgt. Wir hatten sogar eine sehr persönliche Überraschung auf dem Zimmer. Wir waren sehr dankbar für diese. Auch der Spa lässt keine Wünsche offen. Alles ist vorhanden und man kann sich in Ruhe erholen und entspannen. Das Frühstück und das Abendessen war sehr gut. Die Auswahl bei der Halbpension war nach zwei Abenden eher überschaubar, aber dennoch ausreichend. Es war auf jeden Fall sehr ausreichend und frisch zubereitet. Das Buffet beim Frühstück hatte viele gesunde Optionen. Beim Bestellen einer Speise beim Frühstück gab es beim Toast mit Avocado leider Avocado aus der Dose oder Glas. Dies hätte frisch sein können, als mini Kritik. Der Café schmeckte auch wie aus dem Automaten und war kein Siebträger Café. Das sind allerdings nur Kleinigkeiten. Wir kommen auf jeden Fall sehr gerne wieder ins Waldhhotel und schätzen das Areal um das Bürgenstock sehr.

Helpful?
M
Mitja
Verified booking
partner
Standard Room
Stayed in Apr 17, 2025

"Exceptional"

10.0

Wie waren kurz vor Ostern da und es war sehr ruhig da nicht viele Gäste in Hotel waren. Den SPA Bereich hatten wir fast alleine für uns. Alles top und Service sehr gut!!!

Helpful?
R
Rohil
Verified booking
partner
Standard Room
Stayed in Apr 8, 2025

"Exceptional"

10.0

Luxury beyond all else.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 1, 2025

"Exceptional"

10.0

員工態度親切有禮,讓我們入住體驗非常愉快

Helpful?
T
Tom
Verified booking
Standard Room
Stayed in Jan 3, 2025

"Not a 5 star feeling"

4.0

Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night. We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull.

Helpful?
A
Antoinette
Verified booking
Standard Room
Stayed in Nov 29, 2024

"Book for the best spa experience "

10.0

We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.

Helpful?
M
Marina
Verified booking
Standard Room
Stayed in Jul 11, 2024

"Majestic stay at Lake Lucern "

6.0

Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.

Helpful?
J
Jaclyn
Verified booking
Standard Room
Stayed in Jun 30, 2024

"Exceptional"

10.0

I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.

Helpful?