Hotel Paso Del Norte, Autograph Collection

Hotel Paso del Norte is an absolutely amazing stay in the heart of El Paso. The hotel is impeccably clean, beautifully maintained, and full of historic charm that makes it truly unique. Every detail reflects elegance and character while still feeling comfortable and welcoming. The customer service was outstanding, especially from Carlos at the front desk—friendly, professional, and went above and beyond to ensure a great experience. This hotel is a perfect blend of cleanliness, charm, and exceptional hospitality, and I can’t wait to stay here again.

A fine Marriott hotel in a great location. The property has had a total makeover. The rooms are spacious, clean and comfortable. The staff is very attentive. I will definitely stay here again when on business or pleasure while visiting El Paso.

Excellent experience, especially with the receptionist Carlos Araujo. He attended to me from the moment I arrived at the hotel in the best way possible, one of the best I've ever had, and he helped me at all times. Excellent service.

The hotel is located right downtown. You have great views of Juarez Mexico from my room. After having an issue with another hotel and calling this hotel to cancel and move to a different hotel, the concierge was like oh no come here we will take care of you which he did. His name is Carlos and Carlos was amazing. Every day I see him he acts like a friend that I’ve known for years. He’s very warm and caring. This hotel has exceeded every expectation that I did not know that I even had from here on now whenever I’m in El Paso this is where I will be.

Cool

Nut in

It was very clean, the beds were extremely comfortable, and the breakfast buffet was excellent.

There was excessive noise. Probably holiday parties, but it was really loud and since I was traveling I just wanted to sleep. Without the noise it would have been 10/10

Montana truly made our stay unforgettable. As a young Marriott team member, he went above and beyond to take care of our hospitality needs and even helped us secure a complimentary upgrade, which immediately set the tone for an amazing experience. The food throughout our stay was excellent, the service was consistently attentive and friendly, and the facility itself is beautiful, clean, and extremely well-maintained. Every interaction felt genuine and thoughtful, and it honestly made us feel valued as guests. After this experience, it’s hard to imagine staying anywhere else in El Paso.. This property and Montana’s outstanding service set the standard.

From both a business and guest perspective, this hotel has a lot to learn about customer service. As an Autograph Collection property, guests should be treated accordingly. We decided to give this hotel another chance after a very poor experience in 2024, when the electricity was shut off and we had to fight to receive what we were owed as Marriott status members. In 2025, we returned for my graduation, hoping the experience would be different, but it was just as disappointing. After returning to our room following the graduation, we found it had not been serviced and was still in disarray from the night before. We contacted the hotel and were told they no longer provide room service, followed by a generic offer to let them know if we needed anything else. This was extremely dismissive and frustrating, especially given the circumstances. This is now the second failed experience, and the lack of attentiveness and basic customer service is unacceptable. This is not the level of service I am willing to spend my hard earned money on, and I will not be staying at this hotel again.