Hilton Orrington/Evanston

Frontdesk de Sharon! Dünya tatlısıydı

Odalar biraz bakımsızdı, örneğin kapı eşiği olan mermer yerinden çıkmıştı, bir de klima maalesef çok gürültülü ama yetersiz çalışıyordu

Breakfast is a disaster here. You can order off a menu at a small bistro attached to the hotel which does not have nearly enough capacity to sit enough guests. I got there at 7:10am and received my order only at 7:50am. Apparently I was one of the lucky ones as people who arrived just after me could not even get a table and had to wait to get seated. Very confusing messaging as according to the restaurant staff there was usually a buffet, but when I asked the front desk afterwards they told me there is never a buffet so would be good if they could just get their story straight. In any case, these extremely long wait times are just unacceptable. I never had to wait so long for breakfast at a hotel. Plus. The food is also mediocre.

Despite my initial intention to stay for several nights, an unforeseen circumstance arose, compelling me to cancel my reservation. Sophie, the Front Desk representative, proved to be an invaluable asset in this situation. After enduring the stress and inconvenience caused by the unfolding events, she assisted me in managing my cancellation. I eagerly anticipate my future stay at the Hilton Orrington. It has long been on my list of preferred hotels, and now, I have additional motivation to explore its offerings.

I was here for a Rotary conference. I arrived late, was exhausted, hungry and very tired. Sophia was at the front desk and my mood immediately improved. Her smile, laughter, helplessness and spirit are beyond measures! I not only felt better inside I felt welcomed into a city I’m not familiar with and all around happy! She is an incredible asset to your team! Sophia I hope you know that you made my stay here amazing!!

I had a great visit to the Hilton Orrington! The property has been beautifully renovated and was the perfect place for us to stay in Evanston. The rooms are perfect, the property is historic, and the location can't be beat just a few steps away from Northwestern University. The staff are excellent, friendly, and professional!

Alexis at the Hilton Orrington was incredibly kind and helpful from the moment we arrived. She made check in feel warm and welcoming and immediately helped make our stay feel special. Such a wonderful first impression and a great way to begin our trip.