Holiday Inn Mutare by IHG

Functioning the aircon took some time, the extortionate fees for the food service was a put off. Breakfast in the morning was stipulated at $30\person and was quite a shock. Non of their menus have prices, and forces customers to pay that fee. Eating there for a day could result in more than $90/person per day, at the end of your stay, the amount you would pay for food would outweigh the price for the accommodation. There is mention of a swimming pool, adding value to their ranked system as an intercontinental hotel, however this was far from true, with many staff not being transparent about the fact that there is no swimming pool at this hotel, the area used to extend the rearaurant. We were informed that, the pool was out of service for winter, just to be made aware that there was no pool on our last day. The wifi was a problem as it was an unsecured network, and created issues with payment, where we had to get cash externally to pay for meals. The hotel was clean, though noise levels were quite high, with late night revellers akin to bar level as wel as the early mroning kitchen staff, with the banging and clattering waking one up quite early. The smell of the cooking food permeating into the room. Staff were pleasant and friendly, however they equally did not have the knowledge to forward valuable information about food pricing and were participants in accepting that $30\person was a reasonable price to be slapped with, without prior impression of pricing.

Very comfortable and exceptionally clean rooms, food was excellent

Spot on on everything. This is the only Holiday Inn where a manager called to ask if we checked in smoothly and if we need anything etc

Excellent service in a quiet environment.

Great location..staff were excellent and addressed the minor issues we encountered promptly and effortlessly with a great attitude.

The aircon didn’t work at arrival for all the rooms due to them using a small generator. However, very nice, clean, safe, manager addressed all our issues and concern. They switched to the big generator as soon as I complained within a few hours.

Hotel staff were very professional. Room was spacious and had an excellent view of the city.

Clean; staff was very courteous and helpful.

A great place for a holiday

It’s a nice place for a weekend gate away