Quality Inn Akron South

Definitely not some place I would stay again. I saw a couple baby roaches in the bathroom, the towels and bedding werent all that clean, the microwave didn't work, the tub/shower had hairs on the wall. Ms Virginia at the front desk was nice.

Was kept was no offer to a free night after the money I've spent

Our light in our room wouldn’t turn off, so we went to the front desk where we were told if we wanted the light off, we’d have to unscrew it ourselves. When we started to say more, the front desk agent cut us off and said sorry, and then answered the phone. Our carpet was not vacuumed, the other bed was broken so we couldn’t sleep on it, there were multiple bugs like gnats and a half dead lighting bug. Our bathroom counter still had only soap residue on it and our shower head and tub didn’t look clean. The staff seemed to be too understaffed to care about our concerns, as every time we were at the front desk that was being talked about alongside mention of other things in the hotel that weren’t working.

It was terrible I got woke up all times of the night and didn't get any comfort

I booked a non cancellable room on Hotels.com. When I went to check in I was told I needed a drivers license for both me and my son. My son has cancer and was traveling for treatment. He didn’t bring a license or a picture id. I was told I would have to contact Hotels.com to request a cancellation. Luckily I had a picture of his license on my phone. You should be told BEFORE booking that this unit requires a drivers license for EVERY adult. This is an absolutely ridiculous policy.

The hair dryer didn't work. There was hair in the sink. There weren't enough towels in the room. Therefore, I had to go get towels to take my morning shower. Prior to checkout, there was a fire drill. The lady working the front desk kept getting interrupted from doing checkouts due to the constant incoming phone calls. Strange, she charged a $60 deposit at the time of checkout and charged it to the card that held the reservation (again, at check-out). The $60 fee was put on the card that we were told would not be billed. That specific card would be used only to hold the room reservation.

Front desk staff was rude waited 2 hours for a room and watched multiple people get roomed that came in after me, there was hidden fees at check in that were undisclosed when I booked the room. The bathroom light to my room didn’t work and it smelled in there overall terrible experience didn’t even end up staying there

Stayed 1 night big rooms worth the price

We had the worst experience ever!! Hotel room had holes throught the carpet, air conditioner parts weren't connected and crud was piled up all over it. Windows and mirror were so spotted and smeared I had to clean it to use it!! If we werent so tired from traveling at 1am I would've left but I couldnt drive anymore.

Hotel is in desperate need of refurbishment.