DoubleTree by Hilton Pleasanton at The Club

awesome

Clean and very comfortable room.

Not enough good food options at the restaurant and too many unsupervised kids in the pool.

Great and clean

Worst hotel experience ever. Our entire soccer team and tournament showed up and they didn’t have any of the rooms cleaned at checkout time, told us they didn’t know how long it would take, then when we finally got a room none of the keys worked… They really need to get it together. Not to mention the hallway smells like urine.

Great location

I spoke to the front desk I was there during the weekend my wife and I were there it was a Tae Kwon Do conference. There were kids running up and down the hallway at all times of the night. So it was very noisy. At one time some kids were knocking on our door then running away. So it was very disturbing.

Me gustó mucho

Para mí todo estaba bien

The location

The lack of initiative on the part of the staff at the reception. The buffet was abysmal.

My stay at the DoubleTree Hilton Pleasanton was far from the experience I had hoped for. What began as a fun softball tournament getaway with my daughter quickly turned into a frustrating ordeal. While enjoying the hot tub with friends, I brought my phone and placed it on top of a towel nearby. As I turned to chat with someone, I heard a thud. Turning back, I saw a housekeeper had dropped my towel onto the ground and walked away without a word. I noticed the towel was crumpled and my phone was no longer visible. When I lifted the towel, I found my phone face-down on the concrete—with a large crack in the corner. I tried to get the employee’s attention, but he didn’t respond. So I went straight to the front desk to report the incident. Unfortunately, I was treated dismissively and told the manager would contact me as soon as he arrived. I never heard back. The next day, I spoke with the housekeeping manager, who listened but didn’t take any notes or record the issue. Still, nothing was resolved. I followed up again with the front desk, and this time I spoke to the general manager. Once more, I explained the situation in detail. I was assured everything would be taken care of. I followed up with two phone calls and emails to the manager—but still received no response. Firepit propane tanks were empty both nights. The hot water in our room was luke warm and the hotel was so noisy at night. The staff never did anything about it.

We had not stayed here for quite some time. Our room was clean and comfortable, but it is becoming a little dated. The hotel was very crowded, but service was still very good. We had breakfast in the restaurant and enjoyed very much. The location is great with lots of shopping and restaurants nearby as well as a Costco next door.