Fortune Avenue, Jalandhar - Member ITC Hotels' Group

Staff berry nice and location

Bathroom mirror not clean cups for toothbrushes not clean in general bathroom not clean

We had the best stay here at Fortune Avenue ITC, Jalandhar. Our Manager Rohit Wilson and his staff were all very professional and helpful to our family. And the check in desk on the 2nd floor was always manned by at least 2 staff and a manager to ensure good service. Both of our rooms and bathrooms were cleaned daily and all facilities worked well. Rooms were cleaned to a good standard. Room service was very quick and efficient. Even after the bar had closed. We had breakfast everyday at The orchid restaurant located downstairs in the hotel, the staff were the best. They catered to our every need and It was nice to see the same friendly faces every day with good conversation. We also had dinner and drinks here on 2 days and the buffet food and menu food were both prepared a high standard. Compliments to all the chefs and kitchen staff. As an NRI from the UK, I would definitely recommend staying at this hotel. The hotel itself is very well maintained and always has security outside, the location was perfect for us. It was 10-15 minutes from model town and on a main road so made getting in and out of the city very easy. We would all like to thank the staff and everyone who we interacted with. You all did a great job, so much so, that we’ve cancelled our other hotel next week to come and stay with you again. Sorry if anything or anyone was missed in this review, we will write another review after our next stay with some photos and everyone’s names included. We were also presented with a nice cake as a farewell as a surprise after breakfast. It really is a special place. Looking forward to seeing you all again next week. The Kandola Family

Very nice hotel

Expensive breakfast

I loved the hospitality of the phenomenal staff. They were extremely helpful and hospitable and accommodated all of our needs so swiftly. From providing us with an iron to bringing up extra towels and other items, no request was too big. The breakfast was out of this world and the variety was just perfect. From the karak cha stand to the freshly made aloo piranthas and lassi, service was always with a smile. There is no other place to stay in Jalandhar. The assistant manager, Mr. Manjeet Kumar deserves a special thanks due to his fantastic attention to detail, and it is clear that the staff are managed effectively and want to provide the best service possible too. Well done Fortune Avenue, and we look forward to visiting again soon.

If I had to say something, it would be great if there was a spa service.