Cambria Hotel Plano - Richardson Garland

Updated facilities

The hotel stinks. The entrance has a strong scented smell that gives me headaches. My room was stinking on bleach. I told the main desk about it, and their bogus suggested solution was to spray the room with more chemicals. I solved it by letting the air conditioning fan in high rotation for hours. Also, when I arrived, there was no chair for the table in my room. It took staff more than 30 min to provide me with a chair. Finally, there were coffee and other stains in the room walls and furniture. They clean the room well, but there's no attention to this type of detail. It makes it seem like there were heavy messes that were superficially removed from the room.

Bathroom water pressure was very low

It was pretty clean

I reserved a king room over a week in advance yet when I arrived they said they did not have any king rooms available. They gave me a full bed instead every though I reserved and paid for a king. Also the WiFi did not connect at all to any of my devices and staff was no help. Also no luggage carts available.

Bed, room, pool

Asked for towels both online and on internet, never got them. We had to use small hand towels to dry after showers this morning.

There were roaches

Super clean and convenient.