Queen of the Loch, Balloch by Marston's Inns

Staff in the pub were friendly and the food was good

The room was dated with dirty marks all over the walls and had a very stale odour to it . The bathroom also smelt. The cleaning was very basic. We left a day early on our 2 night stay as the room was so bad and unpleasant.

The breakfast staff were super friendly.

The welcome was disappointing, the room had shower over bath with a rainshower rather then a handheld shower. Which makes it mandatory to wash your hair every day, with my mum being off age it is not something we like to do. When addressing this to the staff they didn't see it as a problem and it was normal in all hotels according to the employee. Then the next day we came back finding that the room was not cleaned, beds not made. Asked about the reason and told we should have put the sign on the door. Which we were not been made aware off. New towels were provided upon our complaint. No yoghurt, 1 day no croissants only toast with jam and chocolate spread. No meats cheeses,cucumber etc. But you could order cooked breakfasts which was of good quality.

La ubicación

EL personal: siendo extranjero intentando comunicarse en Inglés es muy difícil cuando la otra persona - en verdad fueron 2 personas, en el check in, por la tarde - no hace ningún esfuerzo para hacerse entender.... es más, fueron descorteces al momento de pedirles que repitan porque no les entendíamos

The location was good, just a short walk to local amenities. Breakfast was excellent consisting of a well presented cooked option. The staff were very helpful, in particular Ross who carried both our cases to our room

Les chambres étaient propres et confortables. Parking et emplacement

Le rapport qualité/prix du restaurant, et trop de “promotions” qui ne sont finalement pas valables

Breakfast was really good and freshly cooked to order. Rooms were nice enough. Could walk to Loch Lomond in 10 minutes. There were a number of restaurants within walking distance.

Nothing - it was all okay