Krystal Vallarta

They have some construction going on but, it didn’t effect our stay. The bellmen were great! The front desk staff could use some information about the hotel. I was misled with how to reserve a table at the Asian restaurant. My room (#1302) smelled like urine at the closet door. Maybe a guest had a pet there and it marked the door. You could see the air fresheners in the vent so, they knew it was there. Check-in was at 3, I stated I’d be there at 4, I arrived at 4:30, my room was not ready. We went to dinner then, got our room. It didn’t have a hand towel, bath mat, or wash cloths. Only 4 towels. Better than nothing. The walls need more art. The room looked very bare, nothing exciting about it. A full length mirror would be nice. There was plenty of empty space. No mirror at the vanity and no lighting. The shower works well but, the water flows under the door and into the bathroom. Definitely a safety hazard. There is a small fridge but, no microwave. The television has local channels, not compatible with streaming devices or services. I tried multiple times calling room service from my room but, the button on the phone won’t connect me. I called the front deck to connect me and they send me around to another place, that place connected me to room service but, no one picked up. When I finally got someone after trying two more times, they asked how I was going to pay for room service. I was shocked because I paid for all-inclusive and the front desk told me at check-in that room service was a part of my package. Apparently not. After all of that, I passed on the room service. I decided to reserve a spot at the Asian dinner. No one was able to do that over the phone so I walked to the front desk to ask how. I was told to go to the buffet and reserve with the guy in the red tie. I walked all the way there just for him to tell me no, I had to check with the Italian restaurant, which is beside the Asian one. Okay, so I walked all the way back to the main building.

The miscommunication of the staff, my closet smelling like urine, the water flowing out of the shower, and no clarity on the Asian restaurant reservation.

Everything was excellent. Beach -- Room-- Personally-- Restaurants -- Bell Boys--Front Desk Thanks for an Excellent time

Nothing

Location

Staff was rude did not knowledge customers

Nada

Todo

Si quedé encantada

Solo la cena debería ser algo más diferente

La atención del personal y la habitación

Que apartaban camastros

todo EXCELENTE