Teaneck Marriott at Glenpointe

Front desk was

When I arrived, Helen checked me in. She did a great job. She is friendly and easy to talk to. Nice to work with professional people Like her!

Love the hotel, but the wait to check in was very long. Also, called earlier in the day and was given wrong information by the person who identified herself as a manager.

As a Marriott Ambassador Elite, I have stayed at many Marriott properties over the last 50 years, from the lowly Fairfield Inn's, to the dazzling St. Regis palaces. As for the full service Marriott brands, they run the gamut from absolutely dumpy, to semi nice. The Marriott at Glenpointe could be squarely in the middle, but it has a host of operating deficiences. Mainly, those deficiencies swirl around the lack of cleanliness that you will encounter, here. Please be advised, that most of the favorable comments are from "contributers" that only have one review to their name. Those are typically scam reviews, from either employee's or their family / friends. Conversely, I have many, many reviews under my name. Upon check in, they don't recognize any Bonvoy status, so you will get turned down for an upgrade, even if the parking lot is empty. There are five large suites on every floor, but they won't give them to you as an upgrade, even if they are empty, because their housekeeping staff will take three times as long to clean them. This particular stay (I stay here, often, due to proximity to the GW bridge), they placed me in the smallest room on the floor. The parking lot was fairly empty, so I know they weren't close to capacity. No way to treat an Ambassador Elite The rooms never feel like they are clean, nor the bathroom, and believe me the housekeeping staff does a terrible job. The carpet in the room doesn't look like it was vacuumed in weeks. The common area's also have that grungy feel to them, and especially in the restaurant, where you will stick to the wood floor as you walk. Maybe that's how they catch the mice ?? Speaking of the restaurant, which I would ONLY attempt to have breakfast, they employ the most un-motivated people in the service industry. It is only buffet, so you can imagine how slow everyone moves. Their omelet station cook doesn't heat the oil, before she drops in the ingredients, so you will get a oily, soggy omelet. A bathroom visit will be necessary within a half hour. I would never go there for lunch or dinner. Apparently, the front desk team also share my opinion of the hotel's lack of cleanliness, as a lot of them wear masks. I'm sure they're not all hyper concerned about Covid. Stay elsewhere, and safe and happy travels !

The Hotel was easy to travel to a from, the Staff was very helpful, and DEBRA at the front desk made my stay very pleasant. The Morning Breakfast was very good.

Excellent experience as always! Great accommodations and very friendly staff…I have been coming here for years for business and Debra at the front desk stands out as exceptional and very professional in all situations. Thank you!

Aisa was absolutely amazing! My fiancé and I absolutely loved the atmosphere of the restaurant and our server was top notch! We will definitely be coming back on a regular basis

This is bit inconvenience location if you need to go into NYC, but overall it is very good.

Debra at the front desk is amazing. We have been coming here for many years & each time she greets us with a warm smile & makes us feel very welcome! Most of the employees always greet us when we see them. Very professional staff.

We had about 30 out of town guests staying at the Marriott Teaneck Glenpoint for our family wedding. The accommodations were exceptional, the service impeccable, and the food at the Pancetta restaurant delicious.