Ramada Plaza by Wyndham Marco Polo Beach Resort

The éxit to the beach and the pool area

They were cleaning and you couldn’t walk normal around

La ubicación

Limpieza y servicio poco atento

Apenas localização.

Instalações super velho, quartos antigos, os funcionários grosseiros e mau educados.

La ubicación al lado de la playa es inmejorable.

The valet staff were friendly, welcoming and professional throughout our visit, and the gentleman distributing towels was also courteous and helpful. In addition, we had a lovely view from our balcony. Unfortunately, these positives were completely overshadowed by the condition of the hotel, the room we were allocated and the standard of service we received.

Dear Hotel Management, I am writing to formally complain about my stay at Ramada Marco Polo Resort, North Miami Beach, on 14–15 June 2026. I would like to begin by acknowledging the few positive aspects of our stay. The valet staff were friendly, welcoming and professional throughout our visit, and the gentleman distributing towels was also courteous and helpful. In addition, we had a lovely view from our balcony. Unfortunately, these positives were completely overshadowed by the condition of the hotel, the room we Having just completed a long journey to reach the hotel, our first impression was extremely disappointing. Upon entering reception, we were immediately struck by how dated the area appeared and by a noticeable damp smell throughout the lobby. This was not the welcoming arrival experience we expected. The reception staff who checked us in were rude, dismissive and appeared entirely uninterested in us as guests. There was no warmth, professionalism or effort to make us feel welcome. When we arrived at our room, the situation deteriorated further. The room had clearly not been prepared properly for occupancy. There were no towels, no shower curtain and no body wash or liquid soap provided. More concerningly, there were cleaning products, including what appeared to be a bottle of bleach, left on the balcony. Our room door was also partially blocked by a cleaner’s trolley, which we had to move ourselves in order to access the room. We contacted reception immediately to report these issues. Towels were eventually provided, however we were informed that the cleaning products belonged to housekeeping staff who had apparently gone on their break in the middle of cleaning the room and left their supplies behind. We were also told that we should never have been checked into the room in that condition.