Loews Ventana Canyon Resort

We did an staycation at Lowe’s and enjoyed ourselves immensely. The staff were wonderful and the hotel was gorgeous. However, we were very disappointed to see that we were charged a resort fee for 2 days. Considering we checked in at 4pm on Friday and out at 11 am on Sunday, where was this extra resort day supposed to happen?

Loews Ventana is beautiful, with modern, large, comfortable rooms and friendly staff. The pool is great but not large enough for the crowds. The biggest knock is food and drink: Flying V is closed until Feb 2026, and the lobby bar just can’t keep up as the only dinner restaurant - think of people hawking to get a table and/or eating in their laps. Food quality was poor (simple cesar salad was bad), and the coffee bar ran out of espresso (what??). Still a great hard product, and I’d happily stay again when all restaurants are open.

Not all guests arrive on vacation. Some of us come to Tucson suddenly, under difficult circumstances, and I was one of them. I stayed at Loews while dealing with a family crisis, and what stood out most was the hotel’s connection to the local community and the genuine care shown by its staff during a time of hardship. I wasn’t there for the pool or the spa—I was there to support my family. Most notably, Kossi and Jacob, who shuttled me each day so I could visit my loved one, made an enormous difference in my stay. Those shuttle rides were often the only conversations I had all day, and they became something I genuinely looked forward to. Their kindness, warmth, and presence provided comfort when I needed it most. It may seem simple, but knowing that something as small as a daily shuttle ride could offer consistency, humanity, and care meant more to me than I can adequately express. I’m deeply grateful for the compassion shown to me during a very hard time, and I won’t forget it.

Good - Location is beautiful, especially in the common areas. The property is well maintained and clean. Staff are welcoming and professional, but often drop the ball on service (detailed later). Booking through Amex FHR gives a good value, but only for short stays or promotions. Bad - The service of the staff did not meet expectations for the property. Consistently found them to overpromise and underdeliver. Welcome amenities and turndown service was proactively offered by front desk were never given. The service at the bar was inattentive despite only 3 tables being served and added 26% to the bill (tax+service charge), which is pretty steep for being checked on only once. Vista Barista (grab and go dining option) forgets the to-go order that would be made in the kitchen at the Canyon Club (a separate dine-in area). I received cold, stale food because the 30 minute wait was caused by the staff forgetting my order until I reminded them. Despite booking the highest level room near the end of a hall, views were obstructed and noise was still an issue. I can't imagine how it was like for those more centrally located near elevators and the pool. Overall, I think the property has potential to be 4 stars, but the service is a big let-down that inevitably led me to seeing more and more cracks in the hotels offerings and made me feel like the service does not come close to matching the cost you pay to stay here. If I were to stay here again, set expectations a bit lower and consistently request/remind the staff to avoid any issues in service. As it stands, I do think there is value in staying here, but only if done through Amex FHR and any promotions. Otherwise, it may be better to save the money at a different hotel or spend more for a real luxury property.

We attended Holiday Tea at Loews. It was held in a lovely upstairs room with beautiful decorations and table settings. Very delicious food, generous portions and service was very professional. The icing on the cake was their harpist, Vanessa. Her music was stunning. I’ve been to a number of afternoon teas in Tucson over the years, but nobody compares to Loews. Would love to attend a Valentine Tea there!

The staff were very friendly and helpful. We were happy with the room and enjoyed walking the lovely grounds.

The food in general was disappointing. However the pizza was excellent.

Rooms very clean and comfortable, restaurant on site and great pool area.

Golf too expensive and not really part of hotel

Clean, friendly staff

All was great